eBay

stephelazariono-0 · ‎04-14-2018

Hi,

I sold a used MacBook Pro on April, 3. The item was delivered on April, 6.

On April, 13 the buyer contacted me and said that the item is broken. He wants to create a dispute on PayPal. No evidence was provided to me so far.

I am very confident the item was not broken when I sent it. I also carefully packed in the original box and put into a special package. It might potentially break during delivery but I assume the probability of it pretty low.

Here are my questions:

1. General pieces of advice how to properly handle this situation.

2. How to make sure that this is not a scam and protect myself?

3. In case of return how to handle it to make sure that I will get my laptop back.

Thanks

stephelazariono-0 · ‎04-15-2018

I meant a package with bubble wrap inside by a "special package".

emerald1830 · ‎04-15-2018

And it seems OP has problems packing...look at all the feedback he's received..the person purchasing the Mac has 320 feedback score..seems like a legit buyer...

stephelazariono-0 · ‎04-15-2018

I am relatively new to ebay and unfortunately got that first negative feedback. Trying to learn from it. I put my laptop with a charger in the original box and put that box in a package that has bubble wrap inside. Is it a proper way of packing or usually it's required to make some additional steps?

fern*wood · ‎04-15-2018

@stephelazariono-0 wrote:
I meant a package with bubble wrap inside by a "special package".

Maybe I'm just dense, but I'm still not clear what you did. If you are saying you bubble wrapped inside the original computer box and shipped using the computer box has the outer shipping carton, then that's a problem.

fern*wood · ‎04-15-2018

@stephelazariono-0 wrote:
I am relatively new to ebay and unfortunately got that first negative feedback. Trying to learn from it. I put my laptop with a charger in the original box and put that box in a package that has bubble wrap inside. Is it a proper way of packing or usually it's required to make some additional steps?

Okay, we cross posted. This is clearer to me. It seems you shipped your computer in its original box inside a bubble mailer.

That really isn't sufficient for a fragile item --- especially an expensive computer. You would need to bubble wrap the heck out of the computer inside and outside of the original box and then place that inside another box with plenty of protection between the two. Then say a prayer. That's what I would do anyway.

threshold.sales.group · ‎04-15-2018

The buyer wanting to go directly to Paypal with the dispute is odd and does (imo) raise a red flag. Fwiw, you may be dealing with someone who has lost the ability to do returns on ebay.

Unfortunately, there really isn't anything you can do and even if he sends back a brick instead of your mac, you'll still need to fully refund. Serial #'s, videos & etc, won't matter. ebay (or paypal) will force a refund once the tracking # shows delivered.

fern*wood · ‎04-15-2018

Also, being confident the item was not broken when you shipped it out means little if it arrives damaged.

d-k_treasures · ‎04-15-2018

@sam9876 wrote:
1 and 2 are not necessary.

Simply accept the return and eBay will send them a return shipping label.

Only if they file for a return thru ebay(which you know).

If they open one on paypal, the buyer pays return shipping.

So far a return request/SNAD isn't opened anywhere.

_____________________________
"Nothing is obvious to the oblivious"

stephelazariono-0 · ‎04-15-2018

Okay,

1. The point related packing expensive items is taken.

2. I sent a message through ebay messaging system that I suggest to make a return using ebay.

Waiting...

vintagecraze50 · ‎04-15-2018

If the buyer has lost ability to return on Ebay, then there is a good reason for that and if the OP investigates that they might have a fighting chance to protect themselves from a faulty return. That is why they may need to call Ebay and investigate.

vintagecraze50 · ‎04-15-2018

If the buyer has too many return requests in the past on eBay and they go on to file a chargeback on Pay Pal the OP may be able to use this info in a case dispute with PP. This stuff is going to get easier when Adyen and Ebay get together because then there will only be one place to have to deal with instead of the double whammy.