eBay

cgillingwater · ‎08-11-2017

I have a situation that I'm not sure how to handle.

I sold an item recently and the earliest possible estimated day of delivery was August 7th. When the item did not arrive on August 7th, the buyer filed an "Item not received" case. The package had a tracking number that noted it would be arriving the following day. I grit my teeth and provided the tracking number to the buyer and explained how to use it.

I also responded to the ebay case with a tracking number. The item was delivered days ago and the case is still open. I'm wondering if its in my best interests to contact the buyer and ask him to close the case since he got his item or if I should call eBay and explain the problem to get the case closed.

I did everything right and I do NOT want this held against my account just because my buyer didn't know what a tracking number was or what "estimated delivery date" meant.

emerald40 · ‎08-11-2017

Upload the tracking number, call ebay, show item successfully delivered, and ask that they close the case in your favor while you remain on the phone.

dtexley3 · ‎08-11-2017

You play CS roulette and insist that they close the case as the previous poster suggested. If that fails come back and give a shout out to one of the eBay board reps and get them involved.

Member of the Grumpy Old Man crew

deep-garnet-red · ‎08-11-2017

Does anyone else see it as a problem that we have to upload the tracking AND call eBay?

emerald40 · ‎08-11-2017

@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?

How would you handle it then?

Anonymous · ‎08-11-2017

@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?

I think we all see the problem, but this is after all eBay.

emerald40 · ‎08-11-2017

@Anonymous wrote:
@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?
I think we all see the problem, but this is after all eBay.

What problem? Please clue me in, if this is not the proper procedure to take.

odditiesandantiquities1 · ‎08-11-2017

@emerald40 wrote:
@Anonymous wrote:
@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?
I think we all see the problem, but this is after all eBay.
What problem? Please clue me in, if this is not the proper procedure to take.

Well as I see it, the case should close automatically upon delivery. That being said, I would make sure when you call you get a US rep to handle the closing of this account. If you get one of the overseas reps, who knows what might happen, just hang up and try again.

emerald40 · ‎08-11-2017

@odditiesandantiquities1 wrote:
@emerald40 wrote:
@Anonymous wrote:
@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?
I think we all see the problem, but this is after all eBay.
What problem? Please clue me in, if this is not the proper procedure to take.
Well as I see it, the case should close automatically upon delivery. That being said, I would make sure when you call you get a US rep to handle the closing of this account. If you get one of the overseas reps, who knows what might happen, just hang up and try again.

____________________________________________________________________

I woud be more concered that it does not then times out with no action.

And if that were true why do we get questions from sellers whose buyers have opened INR when tracking shows that it was already delivered. If the system worked properly, those buyers should not have been able to open a case.

IMO leave nothing to chance especially with ebay's iffy system.

odditiesandantiquities1 · ‎08-11-2017

@emerald40 wrote:
@odditiesandantiquities1 wrote:
@emerald40 wrote:
@Anonymous wrote:
@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?
I think we all see the problem, but this is after all eBay.
What problem? Please clue me in, if this is not the proper procedure to take.
Well as I see it, the case should close automatically upon delivery. That being said, I would make sure when you call you get a US rep to handle the closing of this account. If you get one of the overseas reps, who knows what might happen, just hang up and try again.

____________________________________________________________________

I woud be more concered that it does not then times out with no action.

And if that were true why do we get questions from sellers whose buyers have opened INR when tracking shows that it was already delivered. If the system worked properly, those buyers should not have been able to open a case.

IMO leave nothing to chance especially with ebay's iffy system.

So very true unfortunately.

cgillingwater · ‎08-11-2017

So, just to be clear, asking the buyer to close the case doesn't have the same result as if I call ebay? It won't automatically close in my favor since the item was delivered?

emerald40 · ‎08-11-2017

@cgillingwater wrote:
So, just to be clear, asking the buyer to close the case doesn't have the same result as if I call ebay? It won't automatically close in my favor since the item was delivered?

___________________________________________________________________________________

You could ask the buyer to close but what if he is uncooperative.

Some say it should automatically close when you upload tracking, but I have seen incidents where it has not.

And others are so afraid you will get a bumbling CS who will sc*w it up and somehow not do it correctly.

_________________________________________________________________

Others can weigh in, but I stand by my advice. I do not leave anything to chance that buyer will not do it or the system will not close it before it times out.

Anonymous · ‎08-11-2017

@emerald40 wrote:
@Anonymous wrote:
@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?
I think we all see the problem, but this is after all eBay.
What problem? Please clue me in, if this is not the proper procedure to take.

@emerald40

You are not incorrect, this is the proper procedure to take. deep-garnet was I believe just expressing frustration that we have to upload and call. First of all we shouldn't have to upload because tracking is already there. Secondly why should we have to call. It seems as though the system is set up hoping someone will miss one of the steps.

newview · ‎08-11-2017

@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?

Ebay is too busy coding it's site with usless & downright destructive changes, and adding slow loading ads, to properly code the backend software to automatically handle this type of issue.

You mean THAT problem?

I'm ̶p̶r̶e̶t̶t̶y̶ ̶s̶u̶r̶e̶ certain the lunatics have taken over the asylum.

Anonymous · ‎08-11-2017

@emerald40 wrote:
@cgillingwater wrote:
So, just to be clear, asking the buyer to close the case doesn't have the same result as if I call ebay? It won't automatically close in my favor since the item was delivered?

___________________________________________________________________________________

You could ask the buyer to close but what if he is uncooperative.

Some say it should automatically close when you upload tracking, but I have seen incidents where it has not.

And others are so afraid you will get a bumbling CS who will sc*w it up and somehow not do it correctly.

_________________________________________________________________

Others can weigh in, but I stand by my advice. I do not leave anything to chance that buyer will not do it or the system will not close it before it times out.