cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to handle needy/agressive/annoying buyer?

I recently sold an item on a Saturday night, it was already boxed up and ready so the plan was to drop it off Tuesday or Wednesday at UPS (Monday was Columbus day). No big deal, I've done it many times int he past.

 

On Sunday morning I get a message from the buyer asking me for a tracking number, I ignore it since he'll get it when it ships. I get another email Sunday night asking for a tracking number and if it shipped yet. I was on my phone and not logged into eBay so I planned on getting to responding Monday. Anyway I get caught up in things and didn't check my email or log into eBay till Tuesday morning when I'm greeted by 12 messages from the buyer asking me if I shipped it, whats the tracking #, will they go uot tomorrow? I need an update, etc...

 

I responded that he bought the item Saturday night and UPS was not open, nor were they open Sunday, and Monday I was not available to ship (I have a 5-day handling time since work takes me out of state often) I get barraged with 5-6 emails asking me, again, the tracking #, etc... By this time I just ignore him.

 

Now, it's Wednesday and I have 38! emails from the buyer, harassing me for information on his package. I called eBay and I was told to just ignore the messages and be sure to ship on time and update the tracking info when I ship.

 

I know there is nothing I can do but block him from further bidding/buying, but how do you handle people like this?

Message 1 of 3
latest reply
2 REPLIES 2

Re: How to handle needy/agressive/annoying buyer?

I would have not ignored the first message to begin with - answering it promptly would have probably saved a lot of hassle. Dealing with the public takes patience and some people just need reassurance.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Do not obey in advance." Timothy Snyder "On Tyranny"
Message 2 of 3
latest reply

Re: How to handle needy/agressive/annoying buyer?

Hope it wasn't an expensive item, because it's looking like a buyer that could possibly be trouble with that many messages even after you'd already replied back to them! 

Message 3 of 3
latest reply