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How to edit content of buyer's positive feedback or remove it?

Buyer leaves seller positive feedback but wants to change the content while keep it positive (I'm NOT talking about change from positive to negative). How to do that? If not possbile to change the content of a positive feedback, it it possible to remove it?

Message 1 of 9
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8 REPLIES 8

How to edit content of buyer's positive feedback or remove it?

Revision request is not possible.

Positive FB can not be revised, only negs and neutrals.

 

Message 2 of 9
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How to edit content of buyer's positive feedback or remove it?

No way to change/remove.........  they can "respond"/followup .....go to the bottom of the feedback page and you can see the options........

Message 3 of 9
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How to edit content of buyer's positive feedback or remove it?

If the feedback content violates eBay policy, either party can request the feedback be removed or the content adjusted to eBay's generic reason. Neither buyer nor seller can edit existing feedback content.

As mentioned, the buyer can add a follow-up comment to clarify the original statement.

~~C~~
My Glass Duchess
Quoting Mom: In polite society, "hey" is for horses.
Message 4 of 9
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How to edit content of buyer's positive feedback or remove it?

 

The Pos doesn't look that bad.

Most buyers quickly scan a seller's fb.. just looking at all that green.

 

A Follow Up by your buyer will only make it stand out, imo.

 

I'd just leave it as it is.

 

Lynn


Lynn

You love me for everything you hate me for


.
Message 5 of 9
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How to edit content of buyer's positive feedback or remove it?

Agree with all the above. The feedback comment is not all that bad, and replying to it or having the buyer post a followup comment will only draw needless attention to it. Leave it as is, and before you know it, it will have rolled onto the second page of feedback anyway, and no one will ever see it after that.

Message 6 of 9
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How to edit content of buyer's positive feedback or remove it?

Ive had this "accident" myself when using an iPad, more concerned with fast buyer service/shipping, than detail. I entered "leave feedback" and wham! entered with pretyped existing feedback I'd used previously which was for a seller, not buyer. while inappropriate words, fortunately it was positive. In times like this it wouldve been helpful to revise. Instead I simply dropped a note to the buyer explaining what happened.

 


Have a beautiful day full of life, sunshine, happiness and productivity!
Message 7 of 9
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How to edit content of buyer's positive feedback or remove it?

You can't change it and you can't remove it.

 

Sorry.

 

Buyers have 60 days to leave feedback; they may want to wait until they are sure about what they want that feedback to say.  

Message 8 of 9
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How to edit content of buyer's positive feedback or remove it?

If it's positive, why worry?

 

And that goes for either side, buyer or seller.

 

You could revise it via the follow up comment, if need be.  But you can't change the original positive comment.

 

Just the way it works, sorry.

Message 9 of 9
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