eBay

jiyon_75 · ‎06-28-2024

A new seller sold an order and sent the item, but the old buyer did not receive it. The buyer filed a dispute for non-receipt of the item. Does the new seller have the only option of sending a refund?

A novice seller sold an order and indeed sent the item. The item was also placed in the buyer's mailbox or door. However, the buyer reported that he did not receive the item, and the buyer has many good reviews on EBay, which can prove that he is an honest buyer. The buyer filed a dispute for not receiving the item. Is the novice seller's only option to refund the old eBay seller? Where did the problem with this order occur? Who should be responsible for this problem?
I have an answer, but I don't know if it is correct. The seller needs to have entrepreneurial spirit and he needs to pay for this problematic order.
Is my point of view correct? Please advise.

ckimodog · ‎06-28-2024

@jiyon_75

Your post is sort of confusing....sorry. Did the Novice seller add a tracking number?

heckofagame · ‎06-28-2024

Does the tracking show that the item was delivered?

If so, the seller needs to respond to the claim by entering the tracking number to clear the claim.

If the tracking does not show delivered or there was no tracking, the seller needs to refund before the deadline of the claim or eBay will do it for the seller.

luckythewinner · ‎06-28-2024

The buyer filed a dispute for not receiving the item. Who should be responsible for this problem?

eBay will determine whether the seller is obligated to refund or not. If the seller has the proper delivery confirmation and provides it to eBay correctly, he will win the dispute.

The seller needs to have entrepreneurial spirit and he needs to pay for this problematic order.

If every seller took every buyer at his word and refunded them, eBay would be overrun with unscrupulous buyers who claimed they did not receive the item.

jiyon_75 · ‎06-28-2024

Thank you for your answer. But I still don't quite understand.
Because the seller has not been on Ebay for a long time and has not accumulated many good reviews. The buyer has been on Ebay for a long time and has many good reviews. Will this affect Ebay's decision?
Because the possible situation of this problem is that the seller did send the item, and the logistics tracking information does show that it has been placed at the door hallway or mailbox of the buyer's correct address. Maybe the item was taken away by someone (just my guess)

jiyon_75 · ‎06-28-2024

Yes,Everything is fine. The buyer sent the item and the logistics showed that it was delivered. The buyer did not receive the item. (Maybe it was taken away by someone else)

toysaver · ‎06-28-2024

Did you enter the tracking number into eBay?

nobody*s_perfect · ‎06-28-2024

@jiyon_75 wrote: ... Because the seller has not been on Ebay for a long time and has not accumulated many good reviews. The buyer has been on Ebay for a long time and has many good reviews. Will this affect Ebay's decision?
Because the possible situation of this problem is that the seller did send the item, and the logistics tracking information does show that it has been placed at the door hallway or mailbox of the buyer's correct address. Maybe the item was taken away by someone (just my guess)

No, the buyer's and seller's feedback history will not affect eBay's decision. eBay evaluates each claim on its own merits.

But that requires the seller to provide a tracking number which shows that the package has been delivered. If the tracking shows that the package was delivered to the buyer's residence, then the seller is OK, even if the package was stolen after delivery.

All buyers have nice feedback, because sellers cannot leave negative ratings and are even forbidden from leaving a positive rating with a negative comment

ckimodog · ‎06-28-2024

@jiyon_75

For what it's worth, I believe it is up to the buyer to provide a safe space or area for the package to be delivered to...However the buyer can still open a CC chargeback for up to 180 days...just a heads up.

adamcartwright · ‎06-28-2024

One of the two parties needs to file a service request with the USPS to track the GPS coordinates of the package delivery and make sure the package was actually delivered to the correct address.

If it was, the seller is in the clear.

If it was not, the seller should get a letter from the USPS admitting it was delivered to the wrong address, then make an insurance claim. Also, refund the buyer immediately.

albertabrightalberta · ‎06-28-2024

@jiyon_75 wrote:
Thank you for your answer. But I still don't quite understand.
Because the seller has not been on Ebay for a long time and has not accumulated many good reviews. The buyer has been on Ebay for a long time and has many good reviews. Will this affect Ebay's decision?

The length of time each person has been on ebay doesn't matter. (As for "good reviews," aka feedback, all buyers have positive feedback because that's all ebay has allowed since 2008.)

If there's tracking showing delivery, a seller's or buyer's length of time here is irrelevant.

@jiyon_75 wrote:
tracking information does show that it has been placed at the door hallway or mailbox of the buyer's correct address. Maybe the item was taken away by someone (just my guess)

Again, tracking appears to show delivery. So seller will win the claim as long as they respond to the case with the tracking number.

If the item was stolen after delivery, that's on the buyer. Buyers need to provide a secure and safe place to receive their mail.

albertabrightalberta
Volunteer Community Mentor

albertabrightalberta · ‎06-28-2024

@adamcartwright wrote:
One of the two parties needs to file a service request with the USPS to track the GPS coordinates of the package delivery and make sure the package was actually delivered to the correct address.

If it was, the seller is in the clear.
If it was not, the seller should get a letter from the USPS admitting it was delivered to the wrong address, then make an insurance claim. Also, refund the buyer immediately.

I disagree. Although it's possible the item was misdelivered to the wrong address, in ebay's eyes (and policy), tracking showing delivery is all the seller needs to prove and win the INR claim.

albertabrightalberta
Volunteer Community Mentor

adamcartwright · ‎06-28-2024

@albertabrightalberta

I was advising OP on how to handle a package that shows delivered, but was not received.

I recently had a package shown "delivered," but the buyer's claim that she didn't receive it sounded credible from the facts she shared.

I knew I would have won an INR claim because the item was scanned as delivered.

But -- eBay's eyes and policy aside -- I wanted to do the right thing.

The buyer was having a heck of a time dealing with her local Post Office, so I stepped in and was able to confirm it was delivered to the wrong address. I refunded the buyer and filed an insurance claim.

I'm not willing to lose my humanity over a few bucks here and there on eBay.

toysaver · ‎06-28-2024

Did you actually have the item sold in your possession or did you buy it after the sale? If the later the item will never have a valid tracking number and buyers can claim no receipt and win.