eBay

vansword168 · ‎09-10-2023

I am an inexperienced customer service representative who always tries my best to answer customer questions. Usually, after I reply, there is nothing left. If I strongly express my desire for customers to purchase and send a few more emails, will it cause be disgusted? I would like to ask if there is something wrong with my way of speaking. If so, I will correct it. I hope you could provide me with some suggestions. Thank you in advance (by the way, do many people mind paying with PayPal?)

fashunu4eeuh · ‎09-11-2023

@vansword168 wrote:
“…I don't think you've ever seen any Top RatedSeller who hasn't sold a single item in ten days.”

No-sales days can happen with the ebb and flow of retail.

But as we are quickly approaching the gift-giving season, i am sure your sales will pick back up. (Unless you have violated an eBay policy recently and have been lowered in Search results or are experiencing some other eBay penalty, you should be good to go.) You could use this down time to make adjustments to your listings.

I have a suggestion that perhaps could help boost your sales. Your descriptions are very hard to read with those black backgrounds. And i cannot decipher the wording in red at all. It is preferable to use a traditional white background with a uniform black font. Sticking to one font style throughout makes for easier reading as well.

In addition, with many sales originating from shoppers using their smartphones, having one’s text be left-justified aids those buyers, because all the information could then be seen on a mobile screen. Currently the description field does not fit. One must scroll left to right to access all the data. Buyers have to work to read it the way it is presented now. I realize there is a lot of information there to present, but perhaps you could reconfigure some of the page elements.

It is against eBay policy to have contact information in a listing. eBay is particular about this as they view it as soliciting buyers to take the sale off-eBay—a cardinal rule violation. There is a proper place in the listing form to include one’s phone number for those sellers needing to provide one for pre-sale discussion. See link below for instructions on how to safely include the phone number without getting in trouble for it. Strongly urge you to remove the contact info from your listings asap.

https://www.ebay.com/help/buying/resolving-issues-sellers/contacting-seller?id=4021

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femmefan1946 · ‎09-10-2023

The customer asks a question.

If the answer is what he hoped and he wants the product he buys.

If the answer is not what he hopes, he moves on.

Any further communication from the seller is unwanted and counterproductive.

Schtum. Don't overcommunicate.

Don't expect anything. Most buyers don't realize there is a real human at the other end of the transaction and not a giant corporation.

do many people mind paying with PayPal?)

Most people prefer paying with Paypal or an equivalent service.

Not only does PP anonymize their financial information, but with PP the Buyer has three layers of protection, eBay's Money Back Guarantee, PP's Buyer Protection policy and the chargeback provisions of their credit card.

sin-n-dex · ‎09-10-2023

@vansword168 wrote:
I am an inexperienced customer service representative who always tries my best to answer customer questions. Usually, after I reply, there is nothing left. If I strongly express my desire for customers to purchase and send a few more emails, will it cause be disgusted? I would like to ask if there is something wrong with my way of speaking. If so, I will correct it. I hope you could provide me with some suggestions. Thank you in advance (by the way, do many people mind paying with PayPal?)

Perhaps share some communication between you and a customer and we can critque how it comes across (from the customer's point of view). I've been in customer service for 25 years at many different jobs. If I could see what you wrote, I could give you an opinion about whether or not there's anything that can be improved.

C.

vansword168 · ‎09-10-2023

Thank you very much.You are so nice guy!！！I will try your suggestions.

vansword168 · ‎09-10-2023

Thank you friend.If I want to facilitate this purchase, I should say something to the customer?There is a customer who wants to purchase my sword, but I made a mistake of overcommunicate. I sent too many emails to him asking him to pay with PayPal, but he didn't reply to me. So I expressed my apologies to him for bothering him by sending too many emails. However, he was confused and didn't purchase anything from my store

redmodelt · ‎09-10-2023

You will never be shown how people paid at their end, all you will see is that they have made a payment. USA buyers will have several options shown to them, one of which is Pay-Pal.

If a buyer/customer has a question, answer it but don't do a lot of chit chat. There is no need to follow up. If they have other questions or need clarification they will contact you.

femmefan1946 · ‎09-10-2023

If he was trying to pay you in some way that was not through eBay (basically PP or one of the credit card options) he was a scammer and you did yourself a favour by overcommunicating.

If you get an offer in future that asks you to text them or to pay in any way that does not involve paying through eBay, that is a scammer.

Sometimes the scammer will try to appeal to the seller by telling them they will avoid eBay fees, which sounds good, but part of those fees does go to Seller Protection, and often the payment outside of eBay is bogus.

Be friendly and professional, but be wary.

Oh- and don't call someone "friend". Either say "Dear vansword168" or don't use any greeting or honorific. Email communications are not as formal as a written letter.

(That doesn't mean we are not friendly, it's an idiomatic use.)

chapeau-noir · ‎09-10-2023

@vansword168 wrote:
Thank you friend.If I want to facilitate this purchase, I should say something to the customer?There is a customer who wants to purchase my sword, but I made a mistake of overcommunicate. I sent too many emails to him asking him to pay with PayPal, but he didn't reply to me. So I expressed my apologies to him for bothering him by sending too many emails. However, he was confused and didn't purchase anything from my store

Buyers here will pay you in any way that eBay permits - Paypal is only one of the ways - begging someone to pay with Paypal only confuses the situation. When they purchase or win one of your swords, they will simply pay whatever way eBay accepts (may be Paypal, but many people do not use Paypal so it'll be another way that ebay accepts) and you ship - there doesn't need to be any communication at all unless the buyer asks a specific question.

I don't mind being called "friend".

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

kds99 · ‎09-10-2023

You are correct to wonder about sending unrequested emails after you have already answered a buyer's question. Many people will not want to be receiving further sales pitches. On the other hand, eBay has ways for sellers to offer incentives to buyers, such as promotions, coupons, and making a reduced-price offer to a seller. Sometimes those are appropriate. Good luck selling your swords!

fashunu4eeuh · ‎09-10-2023

Below is a link to eBay’s Payment Methods policy. PayPal is one of the choices. It may not be appropriate for you to insist a buyer use PayPal to purchase one of your items. That is the buyer’s choice to select which of the payment methods he wants to use.

https://www.ebay.com/help/policies/payment-policies/accepted-payments-policy?id=4269

western-supply · ‎09-10-2023

Your emails should be responses. Want 100% customer satisfaction? The customer is always right, move on. Not worth bad reviews.

vansword168 · ‎09-11-2023

Thank you for your suggestions .Promotions,coupons,Paid advertising.I did everything I could, but it didn't have any effect.I negotiated with the customer and offered a 5% discount, but it didn't work, and as a result, I lost a few followers.😤😤I feel frustrated, but I won't be disappointed. I believe that high-quality items like ours can definitely be sold, perhaps just due to a lack of proper timing.👀👀👀

ckimodog · ‎09-11-2023

@vansword168

Since we don't actually speak to each other on this forum it would be hard to answer your question. We communicate by typing. As far as Paypal goes, many customers still pay with paypal but the payment does not go directly into your account. It goes thru managed payments.

Happy Selling

soh.maryl · ‎09-11-2023

It seems like everyone except me understands your message.

You are a customer service rep for eBay? Or some other company?

You appear to be an eBay Top Rated Seller. Not sure why you need advice about your job.

ETA: Or was your purpose in posting here just to get us to look at your listings?

vansword168 · ‎09-11-2023

I'm sorry, that's a translator problem, I'm just a small customer service, and our shop has only recently regained the title of Top Rated, I'm not here to promote my business, I just have some questions and need your help, I don't think you've ever seen any Top Rated Seller who hasn't sold a single item in ten days.eBay community people are really friendly thanks for your replies!