eBay

vansword168 · ‎09-10-2023

I am an inexperienced customer service representative who always tries my best to answer customer questions. Usually, after I reply, there is nothing left. If I strongly express my desire for customers to purchase and send a few more emails, will it cause be disgusted? I would like to ask if there is something wrong with my way of speaking. If so, I will correct it. I hope you could provide me with some suggestions. Thank you in advance (by the way, do many people mind paying with PayPal?)

wastingtime101 · ‎09-11-2023

@vansword168 wrote:
I sent too many emails to him asking him to pay with PayPal, but he didn't reply to me.

Why were you asking the buyer to pay with PayPal?

Were you trying to get the buyer to pay you directly through PayPal (off of eBay)?

Who mentioned PayPal first - you or the buyer? If it was the buyer, they were probably trying to get you to communicate off-eBay so they could scam you. If you brought up PayPal first, there was no reason for that and the buyer may have thought you were trying to scam them.

GLORIOUS!

fashunu4eeuh · ‎09-11-2023

@vansword168 wrote:
“…I don't think you've ever seen any Top RatedSeller who hasn't sold a single item in ten days.”

No-sales days can happen with the ebb and flow of retail.

But as we are quickly approaching the gift-giving season, i am sure your sales will pick back up. (Unless you have violated an eBay policy recently and have been lowered in Search results or are experiencing some other eBay penalty, you should be good to go.) You could use this down time to make adjustments to your listings.

I have a suggestion that perhaps could help boost your sales. Your descriptions are very hard to read with those black backgrounds. And i cannot decipher the wording in red at all. It is preferable to use a traditional white background with a uniform black font. Sticking to one font style throughout makes for easier reading as well.

In addition, with many sales originating from shoppers using their smartphones, having one’s text be left-justified aids those buyers, because all the information could then be seen on a mobile screen. Currently the description field does not fit. One must scroll left to right to access all the data. Buyers have to work to read it the way it is presented now. I realize there is a lot of information there to present, but perhaps you could reconfigure some of the page elements.

It is against eBay policy to have contact information in a listing. eBay is particular about this as they view it as soliciting buyers to take the sale off-eBay—a cardinal rule violation. There is a proper place in the listing form to include one’s phone number for those sellers needing to provide one for pre-sale discussion. See link below for instructions on how to safely include the phone number without getting in trouble for it. Strongly urge you to remove the contact info from your listings asap.

https://www.ebay.com/help/buying/resolving-issues-sellers/contacting-seller?id=4021

vansword168 · ‎09-11-2023

Thank you very much.I think maybe i have unintentionally violated a certain regulation, so I was restricted. Thank you for your reply. Your suggestion has been very helpful to me. For the first time, I found out that there are still many areas that we need to improve. We will listen to your opinions and make corrections. You're really friendly and kind.🤗🤗🤗

soh.maryl · ‎09-12-2023

If you feel you have unintentionally violated a rule, isn't it about time you went back and re-read those rules before making further errors?

vansword168 · ‎09-12-2023

Yes.Thank you for your suggestion.Perhaps because I have mentioned the payment method multiple times, yes, I should read the eBay rules more carefully.🤔🤔

soh.maryl · ‎09-13-2023

You have "mentioned the payment method multiple times"?

Where did you make this "mention"?

Shouldn't you try to discover what you're doing wrong, if anything, so you don't make the same error again?

femmefan1946 · ‎09-14-2023

that's a translator problem, I'm just a small customer service,

I was an editor before I retired and am still a writer.

Could I discuss this?

Are you an employee of the shop with the Title "customer service"?
Are you a Seller?

Customer Service is a specific job which does not involve selling directly, but does include correcting problems with existing sales.

Some Customer Service Representatives may give information before a sales.

I think you were looking for a fancy title, and accidentally confused your actual problem.

Just call yourself a Seller. Or say "my job is sales" if you are an employee.

@soh.maryl Anyone who calls you "pal" or "friend" or "lady" is not your pal or your friend and does not think you are a lady. It's an aggressive use of the terms.

Perhaps more British than American.

Two nations divided by a single language again, eh?

soh.maryl · ‎09-15-2023

Have noticed sometimes that, when someone posting on eBay calls me "friend", it's simply because it's usage common to their language or to their location. Have not ever considered it to be an insult or an identifier of someone with nefarious intentions.

femmefan1946 · ‎09-15-2023

I agree. It's certainly a "tell" that the person is using their second language.

But idiomatically, in English, it does not do the job it is intended.

I suspect the "dear" usage is based on textbooks which taught that letters start with "Dear...," but neither pupil nor teacher understood that the "..." should be filled in with Sir, Madam, Dr. Fingerhut , or whatever.

tobaccocardyahoo · ‎09-15-2023

I do not view a buyer message as a marketing opportunity.

I view it as a sign that either I have failed to provide all of the essential information which should be in my listing or the buyer does not know what they are looking at and probably will not buy if I am lucky.

After answering their question, I thank them for their interest and do my best to forget they ever contacted me.

If my listing was inadequate, I fix it.

albertabrightalberta · ‎09-15-2023

@soh.maryl wrote:

ETA: Or was your purpose in posting here just to get us to look at your listings?

This was my first thought, even before I read down to your post.

All the communication the OP wants makes him come off as desperate, over-anxious to sell the item(s) and might even make a buyer wonder why someone is so aggressive to get rid of the items.

My suggestion to @vansword168 is to simplify listings with less unnecessary information and with an easier-on-the-eye format, set items at fair prices and wait for the right buyer to find the item they've been looking for.

With so many sellers and items on ebay, a seller certainly shouldn't be (unintentionally) turning off buyers by being too pushy.

albertabrightalberta
Volunteer Community Mentor

albertabrightalberta · ‎09-15-2023

@femmefan1946 wrote:

@soh.maryl Anyone who calls you "pal" or "friend" or "lady" is not your pal or your friend and does not think you are a lady. It's an aggressive use of the terms.

Slightly OT but there was a situation recently in Massachusetts in which a candidate's appointment as superintendent of schools in a particular city was rescinded after he addressed some of the school committee women as "ladies."

https://www.cnn.com/2023/04/21/us/easthampton-massachusetts-school-district-superintendent-email/ind...

albertabrightalberta
Volunteer Community Mentor