How to cancel an order.

[suzwagen-6]

I am the seller.   A customer paid for a listing that is no longer available.   How d

o I cancel her order so that she can get her money back?

[coolections]

Be prepared for the negative feedback coming soon.

[inhawaii]

Go to the transaction in question.

(Make like you're going to print out a shipping label)

From the dropdown menu, go to "cancel order".

[releasethekraken_1]

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@coolections wrote:

Be prepared for the negative feedback coming soon.

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And a selling defect.

[eye_of_the_tiger]

Here's a link: 

How sellers can cancel an order | eBay

This should help you.

[eye_of_the_tiger]

Sorry, that was not a link. I'll post one right now.

[eye_of_the_tiger]

https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136

this should help you

[vintage-camerastuff]

I have canceled orders numerous times and even one yesterday.  Never received negative feedback because of it.   Apologize to the buyer and explain why you had to cancel.  When you refund apologize again in the remarks section.  If you do it correctly you should have no problems with receiving neg feedback.