How to Improve Seller Performance Rating after Below Standard account limitation

[directjdm]

eBay Acct fell 'Below Standard' and Seller Restriction was lowered to '0' listings approximately October of 2024. 

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Requested seller limit increase as of March 2025, with automatic denial via online portal.

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How am I supposed to improve my 'Below Standard' seller status, if I cannot sell any items?

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Reached out to eBay Customer Service via Chat"

Me: Is there anything I can do now, for Seller Improvement?

Yasmin: There is nothing which can be done from your end now as the account is restricted for selling.

How exactly and I supposed to make improvements to my seller rating if nothing can be done?

A little befuddled here...

Thanks,

[directjdm]

* Seasoned User Account with 25 year Buyer / Seller history.

[jonathanbrightlight]

I'm not sure what other seller history you might have, but I see four visible feedbacks from customers as a seller, and they're all negative.  Your overall percentage is 66.67%.  That's unbelievable.  While we can't see whatever defects got you into Below Standard status, I don't think you're going to be allowed to sell again.

[ebooksdiva]

Sounds like customer service told you you're restricted from selling, which means your days of selling on eBay are over. 
Sorry. 

[buyselljack2016]

Sorry, but your sales record for the past year plus, to put it mildly, is abysmal. 

Seems that eBay policies based on service metrics, has made the proper decision.

Refunding when not shipping something that the buyer has paid for does not generate a "positive buyer experience".

[directjdm]

I guess my question is, how does one 'get back on track'

As the owner of the business (and not the previous day-to-day person that put the account into this terrible position)  I am now trying to figure out options. Appreciate the reply. This day-to-day person is no longer with the Company, so eBay was correct in that regard.

[jonathanbrightlight]

I don't think you can get back on track.  I don't think you can do anything here on eBay.  If you want to continue selling your goods, you'll have to find another place to do it.  eBay is not interested in whether someone you employed or worked with was responsible, only that it was your account.

[kensgiftshop]

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@directjdm wrote:

I guess my question is, how does one 'get back on track'

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You're going to have to take a different track.

You'll have to find another place to sell.

[lacemaker3]

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@directjdm wrote:

I guess my question is, how does one 'get back on track'

As the owner of the business (and not the previous day-to-day person that put the account into this terrible position)  I am now trying to figure out options. Appreciate the reply. This day-to-day person is no longer with the Company, so eBay was correct in that regard.

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I'm sorry, but I think it's too late. You have waited too long.

If you had continued selling when the account was first put below average 6 months ago, then you could probably have worked through it. Since you didn't, the option to make improvements has been lost. Once an account has been restricted "indefinitely", that means it's permanent.