We got a customer that he refused to return the product and kept asking us for a refund or a partial refund. We said that we did not offer a partial refund and we can fully refund you after you send back. We only follow the process of eBay and do the right thing. We refused his request and then he left negative feedback and messaged us that if we did not refund him, he will not revise the negative feedback. We did not respond and we report and block him according to eBay's suggestion. Then he sent us a lot of unrespected, and rude messages that " you deserve negative feedback, etc". We searched online and found that it is an increasing situation that customers claim something wrong with the item and wants to keep the item and ask the seller to offer a partial refund, how we as a seller to deal with this problem? We know we might cost more if we pay the return shipping fee but we really want to protect us to reduce bad buyers take advantage of us on purpose. We really want to know how the seller can protect themself from the customer asking unreasonable demand and asking us to refund with the negative feedback? Thank you for helping!
