02-23-2021 11:39 AM
I have a buyer who tried to negotiate price after winning 9 separate auctions. He wasn't happy with what I replied and told me to file UPIs for them. The automated system did and closed them.
How many payment strikes can a buyer get before doing more than just slapping their wrist?
02-24-2021 09:00 AM
@bigdeals.etc wrote:
How many payment strikes can a buyer get before doing more than just slapping their wrist?
Unfortunately somewhere between one and one billion.
02-24-2021 09:02 AM
@soh.maryl wrote:eBay customers should not be able to do this because many sellers here are not big retail organizations like WalMart. So yours is not exactly a valid comparison.
Plus, when shopping here, most of us are in the comfort of our own home, office, car and are able to take our time and think about our purchase before making it.
I understand what you are saying, you are correct and you have very good points.
When I said people putting stuff in their basket and then not buying it, on eBay that would be you put something it into your cart and until you pay, you have not committed to purchase anything so you can delete stuff from the cart. I rather they do this then have me ship the item and then have me pay shipping to return the item.
Purchasing something online of course we can take our time and think about our purchase before making it. In a retail store you can look at the item, review it, make sure you want it, take the item home, use it for a while and then take it back for almost any reason for a refund. You can not exactly do this with eBay so someone is going to be charged shipping fees for the return.
As you say many sellers here are not big retail organizations and again you are correct. The thing with eBay is they want sellers to preform like a Big Retail Organization (for returns) and when they don't, eBay will step in to make sure they do.
My only point is if you change you mind let me know. Don't have me ship the item and then want a free return.
02-24-2021 02:16 PM
Sorry -- I don't understand your view of nonpaying bidders. When/if a buyer has not paid within 48 hours, the seller can open an unpaid item case. It's the ONLY way his final value fees can be refunded. I am assuming you are doing FP, IPR, so you have no worries about this person not paying. Not everyone wants to do that.
02-24-2021 02:19 PM
Let me reiterate here: Per eBay rules, a seller can open an unpaid item case if buyer has not paid within 48 hours. After he opens that case, he returns to the case after 96 hours and asks eBay to step in. A number of things then happen: He is refunded his FVF. He is free to relist the item. The buyer receives a "strike". Two strikes in twelve months mean that most smart sellers have set their requirements so that they don't have to deal with this person. If there are sellers that, for some unknown reason, are NOT opening cases, they are not only forfeiting their final value fees, but they are allowing this person to do the same thing again and again. That may be okay with some sellers, but not all of us.
02-24-2021 02:22 PM
Two. The answer is, and has always been, two. That is, if the seller uses the tools available to him. ALL sellers should set their requirements so that no buyer who has two NPI strikes can bid on their items. However, I guess, if the seller does not mind losing his FVF, he doesn't have to do that. But he is contributing to a buyer being allowed to continue this behavior.
02-24-2021 11:17 PM
In reality who cares about unpaid items except you want to get paid. Ultimately I hate more when people pay and then ask me to cancel the transaction. After which Paypal keeps my fees. If someone doesn't pay I open a case, close it, relist it and move on. I have no recourse for cancellation. The person could say they thought I was going to mail it sooner even though my handling is three days. If I even try to deny their cancellation they can just return the items for whatever reason and leave negative feedback which I have had done before. Much rather have someone not pay. I almost feel bad when a person says they aren't going to pay and I tell them I will have to open a UPI so they don't do this to others. I am thinking you should just pay and ask to cancel because I am left needing to cancel or else I could be the one in trouble.