How long does it take for ebay to click their mouse?

[inhawaii]

I had a customer file a item received damaged claim. Handle broken off of a coffe mug. She sent me pictures. 

I offered her a refund or a replacement. She choose a refund.  I bet she was going to just super glue the handle back on.  But anyways.

I gave her a ful refund on 8-3-20  and told her no need to send back the broken mug.

A few days ago i noticed he case is still "open".  I sent ebay a message.  I chatted with ebay.  They aaid they would take care of it. 

Now here it is 8--14-20 and the case is still "open".  Should i be concerned?

[gwzcomps]

If you refunded them through the return I don't see why there would be any concern.  eBay's systems are so slow to time things out.

[calculus314]

Don't let their inefficiency bother you. Rather, get used to it.

[inhawaii]

I was surpised when i was on a chat with them the other day that they weren't able to take care of instantaneously.  You now, press a buttom or click a mouse and ....... case closed.  I guess it's more complicated than that? 

[aldente28]

If I had a job, and my boss gave me a menial task, and 17 days after saying I would do it s/he asked for the results, and in fact I had not done it yet, I would not expect that to end well for me.

[ste-9405]

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@inhawaii wrote:

I gave her a ful refund on 8-3-20  and told her no need to send back the broken mug.

A few days ago i noticed he case is still "open".  I sent ebay a message.  I chatted with ebay.  They aaid they would take care of it. 

Now here it is 8--14-20 and the case is still "open".  Should i be concerned?

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After eBay changed the handling of return requests that appear abandoned on Apr 1, CS can no longer close returns at the request of a seller. But it can still be done, if CS knows how.

When a poster showed many returns that were still open long after their expiry date, a blue discovered that this was a glitch. Meanwhile, a regular complained about this to CS, then reported that the return closed early the next morning: CS had escalated their return.

So if you want this super-glued return closed now, James, just ask CS to escalate it. Otherwise, it will quietly close on its own as if the return was abandoned.

[youkidd_0]

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@inhawaii wrote:

I was surpised when i was on a chat with them the other day that they weren't able to take care of instantaneously.  You now, press a buttom or click a mouse and ....... case closed.  I guess it's more complicated than that? 

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It's not but the IQ level of the average CS representative is lower today than ever before.

[bigdeals.etc]

I wonder if this is related but I noticed that on Friday a buyer filed a cancellation request. I approved it on Friday morning. As far as I know those close out almost instantaneously. As of right now, Sunday night, the transaction is still showing in my open cancellations section as “cancellation in progress.”

[patd3283]

It sounds like regular eBay functions are falling apart and no  on is there to fix or oversee them ...

[inhawaii]

It's now 2 chats and 1 message to ebay. I "spoke"with them today about 12 hours ago.  The case is still open.

[chapeau-noir]

There is much labour involved.

 

[coolections]

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@inhawaii wrote:

I bet she was going to just super glue the handle back on. 

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If she wants to be like the idiot who sued MckyD for spilling hot coffee while driving. You know super glue is not going to hold a heavy cup full of coffee. lol

[luckythewinner]

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@inhawaii wrote:

It's now 2 chats and 1 message to ebay. I "spoke"with them today about 12 hours ago.  The case is still open.

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I had the same "issue" with a refund not closing immediately. 

I noticed it on my seller dashboard the next day. 

About a week later I notice it had closed on its own. 

Otherwise, I paid zero attention to it. 

[pardonedtreasure]

Yep, nothing new, been happening for years!

[sin-n-dex]

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@coolections wrote:

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@inhawaii wrote:

I bet she was going to just super glue the handle back on. 

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If she wants to be like the idiot who sued MckyD for spilling hot coffee while driving. You know super glue is not going to hold a heavy cup full of coffee. lol

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It might not be to drink from, might be a collection piece. It has no value with the handle broken off, but if you like the mug you can sit it on your mantel for decoration. I have about 20 mugs I don't drink from just because I'm collecting them.

C.