How long does a defect stay?

[eye_of_the_tiger]

I’ve read some posts on this but they were all from the past years. Is it still 12 months or has it changed? 

[klhmdg]

12 months

[katzrul15]

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@eye_of_the_tiger wrote:

I’ve read some posts on this but they were all from the past years. Is it still 12 months or has it changed? 

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1 year from the date the defect was received.  It then rolls off.

[richard1rst]

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@katzrul15 wrote:

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@eye_of_the_tiger wrote:

I’ve read some posts on this but they were all from the past years. Is it still 12 months or has it changed? 

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1 year from the date the defect was received.  It then rolls off.

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That's not always true.

Neutral and Negative feedback roll off after a year. But my defects (if any) for things like out of stocks, unresolved cases, late deliveries and returns roll off after 3 months.

HOWEVER I seem to recall reading that whether it is a year or 3 months depends on how many transactions you have had. But I am not sure where the break point is.

[nobody*s_perfect]

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@richard1rst wrote: ... my defects (if any) for things like out of stocks, unresolved cases, late deliveries and returns roll off after 3 months.

HOWEVER I seem to recall reading that whether it is a year or 3 months depends on how many transactions you have had. But I am not sure where the break point is.

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"Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months."

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347#section2

[katzrul15]

How often does eBay calculate these metrics?

Service metrics are evaluated on the 20th of each month.

• Sellers with 400 or more transactions during the last 3 months: You're evaluated on your transactions during the previous 3-month period
• Sellers with fewer than 400 transactions during the last 3 months: You're evaluated on your transactions over the previous 12-month period

The OP is a New-er Seller.  The answer for the OP is 12 months.

[iart]

And this is yet another problem with eBay.

Their glitches and updates cost us sales and then we're penalized for having fewer sales.

In any 3 months we would typically be able to expect up to 500 sales. But now, EVEN DURING THE HOLIDAY SEASON, we'll have about 350.

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@nobody*s_perfect wrote:

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@richard1rst wrote: ... my defects (if any) for things like out of stocks, unresolved cases, late deliveries and returns roll off after 3 months.

HOWEVER I seem to recall reading that whether it is a year or 3 months depends on how many transactions you have had. But I am not sure where the break point is.

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"Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months."

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347#section2

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[eye_of_the_tiger]

Thanks for all your help. I have one more question to ask.

Is it like feedback, where it goes away from your feedback percentage, or will it go away and I will never see it again? 

[richard1rst]

Once it goes away it is gone forever.

[eleanor*rigby]

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@katzrul15 wrote:

How often does eBay calculate these metrics?

Service metrics are evaluated on the 20th of each month.

• Sellers with 400 or more transactions during the last 3 months: You're evaluated on your transactions during the previous 3-month period
• Sellers with fewer than 400 transactions during the last 3 months: You're evaluated on your transactions over the previous 12-month period

The OP is a New-er Seller.  The answer for the OP is 12 months.

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Assuming the OP is referring to the same account s/he's posting with.