05-17-2018 02:01 PM
Hi all,
I sold an item on ebay for over £1000. The buyer opened up a return case after 2 weeks claiming it was faulty (It was working fine before i sent it, but fair enough) I accepted the return request.
The buyer now is ignoring my messages and is not letting me know whats happening, I am worried as the money is compleatly tied up. I am abpsolutly shocked just how long the buyer gets to keep the item before returning it ! the buyer has 22 days to use the item before returning it, this is crazy ! He asked for a refund so i accepted a return, but to keep the item for this much longer cant be right, surley ?
Thanks for your help
05-17-2018 02:05 PM - edited 05-17-2018 02:06 PM
For items not as described. Buyers have 30 days after the date of delivery. It is not unusual for a used items as complex as an Apple watch that the buyers will need probably several weeks to learn to use its functions, so 2 weeks is completely understandable for this item.
Good Luck Selling!
05-17-2018 02:08 PM
Thanks... yes i totally get the 30 days. However the part im confused about is how long they get to use the item once i accepted the return. The buyer had it for 2 weeks, and then opened a return request and i accepted. And then they had a further 22 days to return it ?
05-17-2018 02:12 PM
@seaviewsales wrote:Thanks... yes i totally get the 30 days. However the part im confused about is how long they get to use the item once i accepted the return. The buyer had it for 2 weeks, and then opened a return request and i accepted. And then they had a further 22 days to return it ?
That is completely different now. Buyer have to show a tracking scan within 5 business days or 7 total days. You can call and have this closed if you want it sounds like it has passed the time frame limits.
Good Luck Selling!
05-17-2018 02:16 PM
05-17-2018 02:23 PM
I am not sure about that? The eBay.com return policy clearly states what I said earlier. Perhaps you need to ask on the eBay.uk site as they may have a different time frame for this. I am assuming you sold it on the UK site?
Good Luck Selling!
05-17-2018 02:28 PM
If they paid using paypal they have 180 days to return it.
05-17-2018 07:32 PM
If you haven't, you need to send the buyer a return label. After that, they have 5 days to get it in the mail.