How long does a buyer get to return an item ?

[seaviewsales]

Hi all, 

I sold an item on ebay for over £1000. The buyer opened up a return case after 2 weeks claiming it was faulty (It was working fine before i sent it, but fair enough) I accepted the return request. 

The buyer now is ignoring my messages and is not letting me know whats happening, I am worried as the money is compleatly tied up. I am abpsolutly shocked just how long the buyer gets to keep the item before returning it ! the buyer has 22 days to use the item before returning it, this is crazy ! He asked for a refund so i accepted a return, but to keep the item for this much longer cant be right, surley ? 

Thanks for your help 

[goodluckselling]

For items not as described.  Buyers have 30 days after the date of delivery.  It is not unusual for a used items as complex as an Apple watch that the buyers will need probably several weeks to learn to use its functions, so 2 weeks is completely understandable for this item.

Good Luck Selling!

[seaviewsales]

Thanks... yes i totally get the 30 days. However the part im confused about is how long they get to use the item once i accepted the return. The buyer had it for 2 weeks, and then opened a return request and i accepted. And then they had a further 22 days to return it ? 

[goodluckselling]

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@seaviewsales wrote:

Thanks... yes i totally get the 30 days. However the part im confused about is how long they get to use the item once i accepted the return. The buyer had it for 2 weeks, and then opened a return request and i accepted. And then they had a further 22 days to return it ? 

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That is completely different now.  Buyer have to show a tracking scan within 5 business days or 7 total days.  You can call and have this closed if you want it sounds like it has passed the time frame limits.

Good Luck Selling!

[seaviewsales]

In my case it says the buyer has until the 5th of June to get it back to me ... this is whats strange, seems like a extremely long time

[goodluckselling]

I am not sure about that?  The eBay.com return policy clearly states what I said earlier.  Perhaps you need to ask on the eBay.uk site as they may have a different time frame for this.  I am assuming you sold it on the UK site?

Good Luck Selling!

[fossil_diver]

If they paid using paypal they have 180 days to return it.

[castlemagicmemories]

If you haven't, you need to send the buyer a return label.  After that, they have 5 days to get it in the mail.