eBay

autosavior1 · ‎06-08-2018

Recently sold a vintage pin (kind you might have bought at a concert or store with the celebrity you were into on it). We had three listed at once in one buy it now (you will receive one of the three). No one bought any after a few months. So we set them up to sell one at a time. Sold one. Buyer receives it; says it isn't the same pin as in the picture. I explained it was possible we sent the wrong one (all have the same wear but still our bad). We have offered to exchange it, sent him two pictures of the ones we still have and offered a full refund if he just wants to return it at our cost. He wants a partial refund and just keep the one he has. To us, sounds like buyer remorse. When we did send him the two pictures to choose from it was the next day before we heard from him (proably because that's how similiar the condition is). He's "**bleep**" that we won't send him a partial refund (he wants it for the opening bid price pretty much). He threatened our feedback without saying "feedback". He also said he has 60 days to file a case. I have tried to find this on ebay to see if it's true. Can anyone offer some advice?

goodluckselling · ‎06-09-2018

@autosavior1 wrote:
Just an update.... Good triumped over Evil!!!

Seller left negative feedback this morning. Saying we sent a different item and didn't admit to our mistake. Called ebay; even they said by offering an exhange or refund we admitted our mistake and he had no reason to leave negative feedback. They removed his feedback within minutes!

All because we wouldn't give him $7 back. Now both our remaining pins will go out for auction tonight... Marked "lot A" and "lot B". The mixup was our mistake and we tried to rectifiy it.

okay. But I have never heard of ebay removing feedback that was clearly buyer opinion based with messaging showing you were at fault. It just does not happen on ebay as you are outlining.

Glad you are through the stress over 7.00 partial refund though.

Good Luck Selling!

autosavior1 · ‎06-09-2018

It's actually not the first time... A year ago we had a buyer that bought a slot machine listed for parts only.... They wanted to to return it after having it for a month. (because it wasn't working). Ebay said we didn't need to accept the return. They removed his negative feeback. Occasionally Ebay comes through for the seller... even though I still feel they are more there for the buyers... Btw... we admitted we could be at fault. But, offered two very reasonable solutions.