eBay

jonathankirkland · ‎06-19-2021

See the below picture. I will soon be the 7th to add negative feedback to that list for the same reason as all the others - item never shipped, opened case, seller didn't respond at all and ebay was asked to step in.

That will be "7" cases in 12 months that ebay has had to step in. How is this person still able to list things??

I might add that this person was definitely responsive as the item I bought from them was an 'accepted offer'.

(And no, I did not check and see this before buying haha. I've been buying a lot of single items lately and have become a little numb to checking feedback, but they were all low dollar purchases also, this one was only $14.)

lamber9347 · ‎06-19-2021

@jonathankirkland I'm glad you added that last sentence because my first thought was why did you bother, because I see your frequent posts and know you are a seasoned eBayer yourself. I get it though and yes you are correct that this person should, at a minimum, be restricted or some other form of adverse action before they can continue to sell. This platform favors the buyer in every case and this is a good example of a seller who apparently cannot function correctly. These types of sellers give the rest of us a bad reputation and also make eBay look unsavory to buyers....

forward-motion · ‎06-19-2021

Maybe I'm one of those old timer ebay guys but I still look at the feedback before I buy anything. I would not have given this guy a second thought of buying something from him/her.

jonathankirkland · ‎06-19-2021

@forward-motion wrote:
Maybe I'm one of those old timer ebay guys but I still look at the feedback before I buy anything. I would not have given this guy a second thought of buying something from him/her.

I understand. And I should've certainly. 😛

jonathankirkland · ‎06-19-2021

@lamber9347 wrote:
@jonathankirkland I'm glad you added that last sentence because my first thought was why did you bother, because I see your frequent posts and know you are a seasoned eBayer yourself. I get it though and yes you are correct that this person should, at a minimum, be restricted or some other form of adverse action before they can continue to sell. This platform favors the buyer in every case and this is a good example of a seller who apparently cannot function correctly. These types of sellers give the rest of us a bad reputation and also make eBay look unsavory to buyers....

What's puzzling is apparently they've had their account since 2007! But twice in the last year had bouts where they just completely dropped the ball on shipping? It's so weird. Maybe they have health issues or whatever and had two separate bad events. But you would think they'd be restricted until they got things sorted. Just boggles the mind.

lamber9347 · ‎06-19-2021

@jonathankirkland wrote:
@lamber9347 wrote:
@jonathankirkland I'm glad you added that last sentence because my first thought was why did you bother, because I see your frequent posts and know you are a seasoned eBayer yourself. I get it though and yes you are correct that this person should, at a minimum, be restricted or some other form of adverse action before they can continue to sell. This platform favors the buyer in every case and this is a good example of a seller who apparently cannot function correctly. These types of sellers give the rest of us a bad reputation and also make eBay look unsavory to buyers....
What's puzzling is apparently they've had their account since 2007! But twice in the last year had bouts where they just completely dropped the ball on shipping? It's so weird. Maybe they have health issues or whatever and had two separate bad events. But you would think they'd be restricted until they got things sorted. Just boggles the mind.

That was my first thought, health issues got in the way. However there are too many instances of not sending out items that were purchased. If a seller's health is getting that much in the way than it's time for them to close up shop....

jayjaspersgarage · ‎06-19-2021

"That was my first thought, health issues got in the way."

Don't forget that there are tens of thousands of sellers online with mental health issues that are undiagnosed or not even recognized by family members. Additionally there are many people slipping into oblivion who may have been highly functioning members of society that don't have close family or friends.

Couple that with the effects of the pandemic and nothing would surprise me anymore.

Beyond that the account could be hijacked and the seller isn't even real. I rarely buy anything on ebay but I would almost never consider buying from an account with less than 100% feedback with feedback of less than (10,000).

ckimodog · ‎06-19-2021

I waited over 2 weeks for an order that was right in the next state, not far at all. When I sent a message concerning, I found out they died suddenly. His family had to notify people (customers) of his passing and it was the truth. You never know.

luckythewinner · ‎06-19-2021

@jonathankirkland wrote:
See the below picture. I will soon be the 7th to add negative feedback to that list for the same reason as all the others - item never shipped, opened case, seller didn't respond at all and ebay was asked to step in.

That will be "7" cases in 12 months that ebay has had to step in. How is this person still able to list things??

A common theme expressed on this board by sellers is that a buyer who receives a refund should not be able to leave a negative, and that as long as a seller refunds it should not be held against them.

Of couse, these posts are usually from sellers talking about themselves when the get a negative or a defect, not other sellers 🙂

What do you think the limit for negatives and/or cases should be before a seller is banned?

As an aside ... you say that eBay had to step in for all 7 of these cases. That was the situaton in your case, but how do you know that also happened in all seven cases, and that the seller did not respond to the case?

1tuna · ‎06-19-2021

I like to try and explain things from an alternate point of view sometimes.

feedback has no bearing on the ability to sell on ebay.maybe the buyer has already been moved to the extra 4% bracket and is near the bottom of the barrel.

maybe the stats on their seller dashbard are just por but not bad enough to remove.

maybe ebays cuts the gamers some extra slack since they like to play games

uneven enforecement is one of the tenets with ebay.........its all spelled out in the UA

Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144

jonathankirkland · ‎06-19-2021

@jayjaspersgarage wrote:
"That was my first thought, health issues got in the way."

Don't forget that there are tens of thousands of sellers online with mental health issues that are undiagnosed or not even recognized by family members. Additionally there are many people slipping into oblivion who may have been highly functioning members of society that don't have close family or friends.

Couple that with the effects of the pandemic and nothing would surprise me anymore.

I suppose anything is possible, we could speculate endlessly haha.

@jayjaspersgarage wrote:
Beyond that the account could be hijacked and the seller isn't even real. I rarely buy anything on ebay but I would almost never consider buying from an account with less than 100% feedback with feedback of less than (10,000).

Well in this case I would discount that because the items they actually DID sell successfully match the item(s) I bought and the others bought but never received. This is just a really bizarre one for me. I would've thought for sure someone with this many defects would be shut down. I mean maybe the profile would remain but I would think at the very minimum the selling privileges would be revoked. *shrug*

jonathankirkland · ‎06-19-2021

@ckimodog wrote:
I waited over 2 weeks for an order that was right in the next state, not far at all. When I sent a message concerning, I found out they died suddenly. His family had to notify people (customers) of his passing and it was the truth. You never know.

Yeah that is very sad. 😞

In this case though, this particular person has had now two separate bouts of not sending out purchased items, 6 months apart. And it's obvious they are 'active' because they just recently accepted my 'best offer'. They HAVE shipped orders out before both 6 months ago and recently because there's positive feedback.

It's almost like they're picking and choosing what they actually feel like sending, LOL.

jonathankirkland · ‎06-19-2021

@luckythewinner wrote:
A common theme expressed on this board by sellers is that a buyer who receives a refund should not be able to leave a negative, and that as long as a seller refunds it should not be held against them.

But the seller did not refund. Ebay had to step in and refund on the sellers behalf. Therefore I think , coupled with the ignored communications and ignored case details, a negative is absolutely warranted. They failed to hold up their end or communicate in any way what the problem may or may not be, and not just once, but habitually. So not only do they deserve the negs but their selling privileges should be revoked as well.

@luckythewinner wrote:
What do you think the limit for negatives and/or cases should be before a seller is banned?

Honestly it's not really about what I think, but it was about my perceived understanding of how the system works. Ebay states that if you are a small volume seller and receive just 3 'defects' that your selling privileges could be suspended or revoked. I always assumed that ebay took this seriously and would automatically not allow a seller who has 3 or more of these at one time in a year or whatever period of time they use. Who knows if somehow the ones from 6 months ago got cleared up or what, but it appears they're doing the exact same thing again. The problem is they are just wasting the time of many people repeatedly and that is not acceptable.

@luckythewinner wrote:
As an aside ... you say that eBay had to step in for all 7 of these cases. That was the situaton in your case, but how do you know that also happened in all seven cases, and that the seller did not respond to the case?

Well, I am 'assuming' because if you look at my screenshot, many of those who left the negs stated 'ebay had to step in'. So I am assuming that if 3-4 of the 7 say that then it is probably true for all but you're right, I don't have any proof of that.

jonathankirkland · ‎06-19-2021

@1tuna wrote:
I like to try and explain things from an alternate point of view sometimes.

feedback has no bearing on the ability to sell on ebay.maybe the buyer has already been moved to the extra 4% bracket and is near the bottom of the barrel.

maybe the stats on their seller dashbard are just por but not bad enough to remove.

maybe ebays cuts the gamers some extra slack since they like to play games
uneven enforecement is one of the tenets with ebay.........its all spelled out in the UA

It's important to note this seller had only 30-40 successful sales, or rather positive feedbacks, against the negative 7. And I realize the feedback itself has no bearing, but the fact that all of those negatives mention having to open up cases with the at least the majority ending up with ebay having to 'step in', that is where I make my assumption that it seems this person should not be allowed to sell.

But then again, only ebay really knows how ebay works. We're all just here trying to go with the information we have that they provide to us as guidelines.