How does the rating of buyers and sellers work?

[jewayne]

I'm trying to establish what the protocols are for rating buyers and sellers?

If a buyer has an issue and they leave negative feedback is it then deemed a negative rating?

If a seller has an issue and they leave negative feedback is it then deemed a negative rating?

I assume the same would apply for positive feedback?

If a buyer perceives to be wronged in anyway and they leave a negative rating, would the same apply if a seller perceives to have been wronged in a transaction?

[soh.maryl]

Hard to understand why a "negative rating" left by a buyer could be deemed anything except a "negative rating".  Even if the seller fixes the problem, the buyer can still leave negative feedback because he had a negative experience.

A seller CANNOT leave negative feedback for  a buyer so that question is moot.

So, yes, a negative left for a seller IS a negative.

And a seller cannot leave negative FB for a buyer.

As well, positive feedback IS indeed positive FB.

[biggymoe]

You have been on eBay, buying and selling, for almost ten years.  You have received  273 feedbacks and left 180.  You have received a negative feedback  and three neutrals.  Appears the last feedback you left, you wanted to be negative, but a buyer can only receive positive feedbacks.

Sellers can only leave positive feedbacks for buyers, no negatives.

[slippinjimmy]

Sellers CANNOT give negatives for buyers, it hasn't been possible in over 13 years.

[soh.maryl]

Also, now that I've read the feedback you've left for others, I need to inform you that leaving negative wording in a positive feedback is also forbidden.

That buyer could have (and should have) contacted eBay and got that FB removed and you would have had a defect.

You might want to consider that fact when you prepare to leave FB for your next buyer. 

[wesk_36]

"If a seller has an issue and they leave negative feedback is it then deemed a negative rating?"

No, the negative remarks that you left for the buyer under a positive rating is a positive rating for the buyer. As you know, a seller cannot leave a negative rating for a buyer. You can leave a negative comment under a positive rating as you did, but it is at risk of being removed.

[eunster1313]

(If a buyer perceives to be wronged in anyway and they leave a negative rating, would the same apply if a seller perceives to have been wronged in a transaction?)

Sellers are not allowed to leave positive feedback

(with negative comments about the buyer).

Getting caught doing so can have negative

consequences for the seller from eBay.

[jewayne]

Thanks all.

Why are buyers not held to the same standards as sellers? 

A negative experience for a buyer is the same as a negative experience for a seller, is it not?

[jewayne]

I have only 1 place to leave feedback, it does not say if it's a negative or positive feedback it just says "LEAVE FEEDBACK", is there a setting or link I am missing then?

[2013grotz]

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@jewayne wrote:

Why are buyers not held to the same standards as sellers? 

A negative experience for a buyer is the same as a negative experience for a seller, is it not?

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Ebay's Money Back Guarantee for buyers trumps everything else, including reasonable standards for the buyers.  The buyer is always right, even when they're completely wrong.  A scammer, a habitual no-pay, one who steals an item and returns a different item, and so on are just as rosy standards-wise as the buyer that pays promptly and never gives a seller a problem other than what to do with their profits.

[pikabo-icu]

Yeah I can't think of any venue where sellers/shop owners are allowed to denigrate buyers..

Not in the virtual world and not in B & M...

I know there are some scamming buyers out there and it would be helpful to have tools to identify who they are but... Can you imagine the HOT mess of abuse that could arise from sellers negging buyers... 

We NEED tools to combat the fraud but FB isn't the best way to do it.. IMHO

And as others have stated you're risking a slap by leaving negative comments for buyers.. It might feel vindicating in the Moment but the long term effect could be painful.. 

[pikabo-icu]

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@jewayne wrote:

I have only 1 place to leave feedback, it does not say if it's a negative or positive feedback it just says "LEAVE FEEDBACK", is there a setting or link I am missing then?

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Nope.. You're not.

The thing is only positive "green" feedback is available for buyers but leaving a negative comment on this is not allowed.. 

The FB counts as positive but if the comment is snarky or denigrating it can be removed and eBay might slap you for it..  

[2013grotz]

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@pikabo-icu wrote:

I know there are some scamming buyers out there and it would be helpful to have tools to identify who they are but... Can you imagine the HOT mess of abuse that could arise from sellers negging buyers... 

Actually there are bad buyer reporting sites out there being run.  Problem is I don't think ebay would take too kindly to a seller cancelling a sale because they simply don't want to sell to a particular seller that's been demonstrated to be a problem.

[pikabo-icu]

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@2013grotz wrote:

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@pikabo-icu wrote:

I know there are some scamming buyers out there and it would be helpful to have tools to identify who they are but... Can you imagine the HOT mess of abuse that could arise from sellers negging buyers... 

Actually there are bad buyer reporting sites out there being run.  Problem is I don't think ebay would take too kindly to a seller cancelling a sale because they simply don't want to sell to a particular seller that's been demonstrated to be a problem.

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True..

I recall having links to sites that share info on "bad buyers" some years ago.

Not much you can do with the info except add to your BBL BEFORE they purchase.. 

I was hoping for some eBay tools that would help combat fraud but I wont be holding my breath.. 

[fashunu4eeuh]

Keep in mind that feedback does not count towards your seller metrics. It wasn't always this way, but eBay stopped evaluating sellers by their feedback because it can be arbitrary and subjective.