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How does damage like this happen?

I shipped in an eBay bubble mailer a coin, business card and invoice. The buyer received the envelope retaped by USPS (saying "received damaged") and the envelope had been ripped in half and taped back together. The buyer got a bracelet (made of cord, not something I sell) in the package where they were supposed to get a $20 coin.

 

I used Stallion Express to ship and it was handed off to UPS Mail Innovations. It's apparent that USPS is the one that taped it back together, but I don't know if it got damaged by USPS or UPS when it was handed off. In any event if it's accidental damage someone attempted to pack it back up and put the bracelet in there, or it could have been intentional (although why they ripped the envelope in half, not sure about that, it's easier to slit the end).

 

Any idea how something like this happens? I do believe the buyer and will be sending them a replacement coin tomorrow. I'm just perplexed by how it got ripped in half.

 

C.

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Re: How does damage like this happen?

@wastingtime101 

You make sense,  guess things like this bother me and I'm grumpy because of my herniated disk and its cold outside! Wish I drank sometimes, that would chill me out!

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Re: How does damage like this happen?


@silverstatetreasureboxes wrote:

@wastingtime101 

You make sense,  guess things like this bother me and I'm grumpy because of my herniated disk and its cold outside! Wish I drank sometimes, that would chill me out!


I have seen the Southern US on the news... wow that's a lot of snow for a place that's supposed to be pretty warm, even in winter!

 

We have 20 below zero in Canada right now. It was bitter cold cleaning off the car and the car was covered with snow and ice that didn't even melt after an hour of driving around. I didn't use the cold as an excuse not to ship packages, just made sure to wear yoga pants over my nylons today. Then the sensors in the front of the car stopped working (apparently a winter problem because of dirt, snow and ice). In a couple of days it will be much closer to freezing.

 

C.

Message 17 of 18
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Re: How does damage like this happen?

You need this @silverstatetreasureboxes , along with a reminder that you have 120*F days in the summer, so enjoy the temps that won't cook you while you can. 😉

 

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