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How do you keep Ebay from randomly deleting old listings without telling you?

I've noticed over the years that I will randomly find items on my shelves that have no listing. I chalked it up to a mistake but I suspected this was an ebay "feature". I've seen rumors of the same thing on Reddit and such, but now I know for sure.

 

I recently did a partial audit of my inventory and found many, many items that have no listing. No evidence of sales when going back as far as the history allows. All the boxes in question were quite dusty so it seems that ebay is in fact deleting my old listings without telling me. Now I have go through 10,000+ items to audit the whole thing and see how bad the damage is.

 

I can't even imagine how many thousands of dollars of stagnant wares I have and how long they've been sitting with no listing. Is there any way to avoid this?

Message 1 of 36
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35 REPLIES 35

Re: How do you keep Ebay from randomly deleting old listings without telling you?


@inhawaii wrote:

Do you really think ebay "randomly" deletes listings?   🙄


Yes, actually. I sure didn't delete the listings missing from my lil' shack. 😒  Fortunately, it's only here and there. 


Hell is empty. And all the devils are here.
Message 16 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


@chapeau-noir wrote:

@inhawaii wrote:

Do you really think ebay "randomly" deletes listings?   🙄


Yes, actually. I sure didn't delete the listings missing from my lil' shack. 😒  Fortunately, it's only here and there. 


Can't be random.  You would think they would use  a dartboard or maybe tickets and one of those raffle drums?     😉

Lido Shuffle - Boz Scaggs
Message 17 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?

They most definatly remove listings.  During a part audit I found over 200 parts that dropped off our catalog and were just sitting on the shelf.  Needs to be a notice letting users know their items are being removed PERIOD!

Message 18 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?

Dear customer,

We randomly removed your order number: 226510704029.

No rhyme or reason.  We just did it because we can.

Lido Shuffle - Boz Scaggs
Message 19 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?

Maybe it's time to ask for help....

devon@ebay 

kyle@ebay 

elizabeth@ebay 

 

Is Ebay still removing listings for being on the site too long?  Do they send notifications to sellers when they remove listings?  If they don't send notifications, can we get them to do it?    Thanks......

Message 20 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


@dhbookds wrote:

Maybe it's time to ask for help....

devon@ebay 

kyle@ebay 

elizabeth@ebay 

 

Is Ebay still removing listings for being on the site too long?  Do they send notifications to sellers when they remove listings?  If they don't send notifications, can we get them to do it?    Thanks......


I'm not saying that it doesn't happen, just that they don't do it "randomly".

Lido Shuffle - Boz Scaggs
Message 21 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?

I've been asking about this for over a decade and never got a answer  I'll be re inventorying since its been slow and expect to find a ton of items that are no longer up  Kind of a big deal when you have 35,000 listings  I did a couple boxes on one shelf and found $2000 worth of stuff in a half day of checking  much of which I immediately listed and was able to sell

Message 22 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


@inhawaii wrote:

@chapeau-noir wrote:

@inhawaii wrote:

Do you really think ebay "randomly" deletes listings?   🙄


Yes, actually. I sure didn't delete the listings missing from my lil' shack. 😒  Fortunately, it's only here and there. 


Can't be random.  You would think they would use  a dartboard or maybe tickets and one of those raffle drums?     😉


Their database is probably like the inexorable mills of the gods - only instead of grinding exceeding small it's just usually clogged. 


Hell is empty. And all the devils are here.
Message 23 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


@jonathanbrightlight wrote:

There's no exact criteria, but I believe I've even seen in a policy document somewhere (though I'm having trouble finding it right now, probably because I don't remember the wording clearly enough) that older listings without enough activity may be removed.  I can look right now and see listings that have been active for 10+ years from some sellers, while other sellers have come to the boards and reported things removed that were 1-2 years old (I don't recall any that were more recent than that).

 

We don't have the space for items to sit around that long, so we just manually purge items after around a year.  That kinda just avoids the question of whether eBay would remove them if we left them up longer and didn't get any/enough activity on them (presumably meaning views and possibly other interactions).


@jonathanbrightlight 

 

They did announce that a few years ago and started to apply it until so many sellers objected to it, they finally stopped doing it.  A couple years later they tried it again and the sellers reacted the same way.

 

I don't believe Ebay is doing this again.  There would be far more than one seller complaining about this.

 

If Ebay removes a listing, the seller should get an email notifying them of that and why it was removed.

 

This will however be an interesting conversation to have with other sellers that may have stuff to say about this too.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 24 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


@lacemaker3 wrote:

@nujik, and @jonathanbrightlight 

 

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-hidden-listings?id=465...

 

image.png

 image.png

 

 

 


elizabeth@ebay.com
kyle@ebay.com
devon@ebay.com

 

Does Ebay still remove older listings as described above?  I thought they stopped doing that years ago.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 25 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?

My own theory on missing listings is that they lose them on the monthly roll over.

 

Have you ever been doing a "Sell Similar"  or Relist on 100 items and you get an error message on a couple of them?  Then you look at them and see nothing wrong.  (note that they were listed a few minutes ago)  So you hit "Sell Similar' or Relist again and they relist without a problem?   

 

I believe that in the monthly roll over, some of those listings are refusing to renew, but since it's an unmanned operation it just deletes them rather than produce an error message.  

 

The sad fact is that eBay pretty much is a banking system...  in the realm that they are handling millions of dollars in financial transactions, pretty much like your online bank app.   This would be totally unacceptable if your bank was losing deposits or funds and the feds would be all over that bank!  So I don't get how eBay sails along unregulated and seemingly unconcerned



Sending America's collectibles where they belong, one auction at a time!

Message 26 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


@mam98031 wrote:

@lacemaker3 wrote:

@nujik, and @jonathanbrightlight 

 

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-hidden-listings?id=465...

 

image.png

 image.png

 

 

 


elizabeth@ebay.com
kyle@ebay.com
devon@ebay.com

 

Does Ebay still remove older listings as described above?  I thought they stopped doing that years ago.


Hey @mam98031 and @dhbookds eBay does still remove old listings as you mentioned here.  But what isn't mentioned in that screenshot is that we also take into account buyer traffic.  So if you have an item that hadn't sold in more than a year, AND it's generating little to no buyer traffic, there's a good chance it'll end up being removed.

Kyle,
eBay
Message 27 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?

kyle@ebay   thanks........but are sellers notified when listings are removed?

Message 28 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


@dhbookds wrote:

kyle@ebay   thanks........but are sellers notified when listings are removed?


Hey @dhbookds I have confirmed that email notifications should be going out for these type of removals. 

Kyle,
eBay
Message 29 of 36
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Re: How do you keep Ebay from randomly deleting old listings without telling you?


kyle@ebay wrote:

@mam98031 wrote:

@lacemaker3 wrote:

@nujik, and @jonathanbrightlight 

 

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-hidden-listings?id=465...

 

image.png

 image.png

 

 

 


elizabeth@ebay.com
kyle@ebay.com
devon@ebay.com

 

Does Ebay still remove older listings as described above?  I thought they stopped doing that years ago.


Hey @mam98031 and @dhbookds eBay does still remove old listings as you mentioned here.  But what isn't mentioned in that screenshot is that we also take into account buyer traffic.  So if you have an item that hadn't sold in more than a year, AND it's generating little to no buyer traffic, there's a good chance it'll end up being removed.


 

Hi kyle@ebay, so that is basically what I said here, then:

 


@lacemaker3 wrote:

@short_circuit.lineman61 wrote:

 

 I have many listings 7, 8 10 years old still active never ever got a message that they were removing one


 

They aren't all necessarily going to be removed when they reach one year old. It says one year "or more". 

 

I believe that eBay probably uses an algorithm to judge the amount of interest in the item, perhaps using views and click-throughs. But they don't publish anything about this algorithm.

 


 

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