@brycenesbitt wrote:
In this case there's no safety issue, but the product won't work after a certain date. Server side support for the iOT device will be gone.
Are there any examples of products, other than CSPC recalls, where eBay takes actio
Not really. eBay actually does not take action until the trademark rights owner contacts them or one of the organizations I mentioned earlier does. Sellers and buyers alike are suppose to check the recall links before they list and buy. I realize not many do this but sellers are responsible for there listings and buyers should want to make sure they are not buying a recalled item.
If buyer buy an item like you mentioned that will not work I assume the buyer will open a not as described return request and the seller who did not check for recalls before listing will have to work out a solution with the buyer.
If you are concerned about the company you are involved with getting a bad name when the product do not work and are still being sold, I would suggest you contacting the trademark owner and explain what you have learned and contact eBay about it. A conference call would probably be advised so all parties are present.
Since you mentioned support for the item will be discontinued that is part of the risk / reward for selling this kind of item and not supporting it through it's reasonably life span. Sometimes you just have to take the hit to your brand name when you quit supporting products you created.
You can also contact CSPS and see what you can do to get your item included and see if they will contact eBay will a new recall item.
Since eBay allows sellers to continue listing some recalled items with recall announcements in the listing there is no easy way to just have sellers stop listing them.
Good Luck Selling!
