eBay

natalie*rose*designs · ‎05-17-2019

I sold an item (perfume samples), the buyer contacted me they were weak and fake, and one was almost empty. These were manufactures' samples, wrapped in a non-see through wrapping by the manufacturer so I had no idea that one was almost empty. Anyway she contacted me stating the above and wrote " You can take these back."

She seemed kinda angry about this. Ok, since it was only a $10 item I replied that she could send them back to me and I'd refund upon receipt. I also said since they were wrapped I had no idea that one was empty and I was sorry.

The next message was "

"I’ll need a prepaid label with tracking as proof I mailed it back. I will provide the bubble mailer envelope."

How do I send her a prepaid label? I've looked around can't find a way to do it, unless a case has been opened. Am I missing something or do I need her to open a case? It was very generous of her to provide a bubble mailer (probably the one I shipped it with, lol).

jeannicho22 · ‎05-18-2019

@femmefan1946 wrote:
@mam98031

If you are willing to take a return on something, it is just not necessary to have a claim in place to take care of your buyer.

And the last time I had a return request, that's exactly what I did.
But I also knew the (repeat) customer and was sure that her complaint was valid. I actually refunded when I saw the return was in the mail. She's bought more books from me since.

In this particular case, I strongly suspect that there is nothing wrong with the perfume, that the product is authentic, and the reason the bottle is half empty is that the buyer used it.
A rude demand not only for a refund, but for a paid return, without any Dispute being opened?

Homie don't play that game.

Homie is a smart cookie

natalie*rose*designs · ‎05-18-2019

Well, it's been almost 24hrs since I politely messaged her to open a return and print a label from there. No reply and no opened case so far.

Her feedback left for others: in the past month she left a neg for a seller "seller sells fake perfumes and if you buy from them you deserve to be ripped off" and another neg left in the past 90 days "Seller sells 90% watered down perfume, beware of this crook" and another neg in the past 6 months "Seller never sent item, had to open a case for refund." Going further into her fb more than a year ago she left another neg "I should not have to open a case to get my item.U deserve a negative" plus a neutral to another "You deserve a negative and u know it. Had to get Ebay involved." She received 245 feedbacks in the past year. Longtime member since '02. Not a repeat customer of mine.

Personally I think it's fishy that she claims what I sent her was watered down or fake. I believe it's rare to come across fake and/or watered down SAMPLES, full bottles yes. These samples were not from a big brand that is often faked (like Chanel) and I have sold others that were same brand w/the same wrapping and no one else had complaints. Ugh.

crimsonred123 · ‎05-18-2019

If the buyer opens an INAD case just follow the returns process. And when you receive the item you believe its a false claim from the buyer claiming its fake. Report the buyer in the resolution center. Claimed the item was not as described when that wasn’t true and give as many details as possible. You don't want an abusive buyer to get away with it if you have a chance. Even if you feel like your going to lose the case report and appeal whatever you have to do. Hey at least you tried.