How do I report a non-paying bidder?

[thecolossusofroads]

Winning bidder doesn't respond to invoices and hasn't made payment.

How do I report him to eBay?

[lamber9347 · Accepted solution]

After four days you can cancel the transaction and receive your fees returned. Buyer will receive a strike for a non-payment on their account. Too many of these and they will find their buying ability to become limited. Best of luck to you....

[nobody*s_perfect]

Here is the Help page about what to do if a buyer doesn't pay:


https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137 

[shop4animals]

Be sure to report the buyer first. Don't cancel the transaction first.  In the report the buyer process ebay will lead you to cancel the sale.   If you don't report them, they will  not get a strike against them.  There is nothing you can do about it because ebay does not enforce the buyers obligations, only the sellers.  Right now I have a buyer demanding a refund for a door knocker that does not work.  It was working just fine when I packed it up.  It is probably buyers remorse and they don't want to pay return shipping so they just complain it is defective.  I can't believe someone can't figure out how to work a door knocker.  My only choice is to pay to get it back and hope the next person only bids on things they intend to pay for and keep.  Ebay used to have a policy that made buyer pay but they quit doing that.  

[deltilogical]

how could a door knocker not work?

[pburn]

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@shop4animals wrote:

Be sure to report the buyer first. Don't cancel the transaction first.  In the report the buyer process ebay will lead you to cancel the sale.   If you don't report them, they will  not get a strike against them. 

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@shop4animals 

The current eBay policy reads thus:

"When a seller cancels an order because the buyer hasn't paid, the unpaid cancellation is recorded on the buyer's account. Buyers who have excessive unpaid cancellations may have limits imposed by a seller or by eBay, or lose their buying privileges. In some circumstances, buyers can appeal an unpaid cancellation recorded on their account."

[pburn]

@thecolossusofroads 

Please note the information in Message #4 is incorrect. There is nothing for which you should report the buyer. Cancelling the transaction based on "buyer didn't pay," as suggested in previous posts, will indeed give the member a nonpayment strike on his/her account. 

Most savvy sellers set their buyer preferences to block any member with two or more strikes from bidding on an auction or making a purchase from them. That preference can be set here:

Buyer Requirements 

Put any nonpaying member ids on your Block Buyers List.

Block buyers from your listings 

Additionally, make sure you avoid auction-style listings and have "immediate payment required" on all your fixed-price listings. Keep in mind that, as of this date anyway, offers still do not require immediate payment for most buyers--although eBay is rolling out that feature--so do not sell offers and/or decline any offers you receive until eBay has applied immediate payment to buyers across the platform.

Good luck.

[thecolossusofroads]

Thank you. I just don't want them to skate away from their obligation without some consequence.

[pburn]

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@thecolossusofroads wrote:

Thank you. I just don't want them to skate away from their obligation without some consequence.

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Understood and agreed!

[7606dennis]

The is no longer a need to file a UID or report a buyer for non-payment.  If the buyer hasn't paid after four days, the seller simply cancels the transaction for non-payment on the fifth day and the buyer receives a strike on their account.  Sellers can even set this up take place automatically, I believe.

[zombiechompz]

I am having the same issue with an item over 400.00. Upon inspecting buyer's feedback which was 100%, multiple sellers left (positive) feedback just to warn other sellers to block buyer! Nine consecutive complaints. Also, the "buyer" drove the bids up to 435.00 the 2nd day of a 7 day auction. What would be the point of this, except to deter other bidders? The item usually sells for between 200-280. How can I report this? Account was made only 5 months ago. It should not be my job to do background checks on buyers.

[soh.maryl]

1.  The original post here was from May, 2022.  You would probably get more answers if you started your own thread.

2.However, first, did you read any of the previous answers about what to do when this happens? If a buyer has not paid within 96 hours of the end of the auction/sale, the seller can simply cancel, citing buyer did not pay as the reason.  Buyer gets a strike.  Your buyer requirements can be set to not have to deal with any buyer who has 2 unpaid cases in 12 months.

3. Regarding those positive FBs with negative wording:  Seriously not allowed.  If those sellers had completed the correct action, i.e., cancelled, citing buyer did not pay, the buyer would have found his shopping seriously curtailed.  Remember, it only takes two UPI cases.  

4. If the buyer "drove" the bidding up, that means he was not the only bidder, apparently there were others who valued the item.  You are free to offer it to others after you've handled this case.  

[nobody*s_perfect]

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@zombiechompz wrote: ... buyer's feedback which was 100% .... How can I report this? ....

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All buyers have 100% positive feedback, since it is not possible for sellers to leave negative or neutral ratings for buyers.  Here is the Help page about what to do if a buyer doesn't pay:

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137 

[kh-belma]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.