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How do I print a shipping label to send back my buyer's return? (it didn't meet our return policy).

The buyer agreed to take back the item. Should I send them a PayPay invoice to cover the shipping charges? How do I print the return label?

Message 1 of 19
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How do I print a shipping label to send back my buyer's return? (it didn't meet our return policy).

Sending the item back to the buyer is ridiculous and just asking for problems.  Since the buyer stated the return was  not as described you really have no choice but to just refund the purchase and move on.  Welcome to retail.

Message 16 of 19
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How do I print a shipping label to send back my buyer's return? (it didn't meet our return policy).

You really need to read up on the seller protections given to Top Rated Sellers with a 30 day return policy as it applies to a faulty return.  Sending the item back is not the correct way ebay wishes for a seller to handle this situation.   Maybe you can bluff your way with this buyer, but ebay won't bail you out if they balk.

Message 17 of 19
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How do I print a shipping label to send back my buyer's return? (it didn't meet our return policy).

This was a SNAD return, so when the buyer receives the item back she will simply ask ebay to step in and you will be forced to refund the buyer and you will lose your product. You will also get a nasty defect. Choose wisely. 

"Those who enter the arena unarmed or unprepared are quickly dispatched."
Message 18 of 19
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How do I print a shipping label to send back my buyer's return? (it didn't meet our return policy).


@bloom_athletic_apparel wrote:

The buyer agreed to take back the item. Should I send them a PayPay invoice to cover the shipping charges? How do I print the return label?


 

@bloom_athletic_apparel 

Send them an invoice through PayPal, you can print the shipping label over there as well.

I hate photobucket right now... PS Answers given years ago may or may not be current now, please check with current posters to the boards to see if the information is still relevant.
Message 19 of 19
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