How do I issue partial refund after accepted by buyer in a claim?

[hausofnomi]

I sold a lot of 7 blu-rays and the buyer claims one of the 7 doesn't work. He messaged me and we agreed on a 1/7th refund, but then he never replied to my request for info on what email address to paypal the refund to. So then days later he opened a claim, and I officially within the claim offered a 1/7th refund, which the claim shows he agreed to.

Within the claim it says "We'll close the request when the refund is complete," but I see nowhere to actually issue the refund (partial or otherwise.) I assume doing it manually from Paypal will not close the claim, so what the heck do I do now?

[adrhdi0]

So that means the buyer didn't answer you, right?

[gwgw-73]

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@adrhdi0 wrote:

So that means the buyer didn't answer you, right?

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Do you get extra points for your hope chest posting clueless replies to any random thread?

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@hausofnomi wrote:

Within the claim it says "We'll close the request when the refund is complete," but I see nowhere to actually issue the refund (partial or otherwise.)

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When the buyer agrees to your partial refund offer @hausofnomi 

eBay will automatically close the return request right after eBay is able to drain your account to refund the buyer.

[hausofnomi]

Ok...well it's been a few days and ebay hasn't pulled the partial refund out of paypal or my pending funds from ebay sales... 😕