How do I handle this dmaaged book with international shipping incident?

[zztop11]

Buyer purchased item for $150. Lives in England. Purchased autographed copy of famous person cookbook. I shipped it through Ebay international shipping program. Buyer sent pictures and bubble envelope was slashed open and back cover of book received a cut. (Not cut off or anything like that.) Is there anything that can be done? Who knows where it happened. It could of been the USPS post office, customs, or England post office. (And yes I have learned my lesson to never ship anything overseas in a bubble envelope)

[mam98031]

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@pjcdn2005 wrote:

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@mam98031 wrote:

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@pjcdn2005 wrote:

The Anthony Bourdain book looks like it was shipped via EIS so tell the customer to open a return with the reason that the item was damaged.  eBay may ask for a return but they will be the ones refunding the buyer.

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The buyer has already been refunded.  The OP needs to file an Appeal with Ebay.

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Please show me where it says the buyer already got refunded. You might be thinking of a different thread.

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My bad.  I've been working on two threads on the same subject and I was momentarily confused.  Completely my fault.

[pjcdn2005]

That's a bit of an over reach. Packages don't get damaged within the US?

[brightlightbookseller]

How did you reach that conclusion?  This could have just as easily happened shipping that type of book in a bubble mailer here in the US.  And it should be covered by eBay in this case, so it's safer for the seller to ship via eIS.

[dbfolks166mt]

you should have learned a lesson to never ship anything overseas.

     Quite the opposite if it goes through EIS. Those seller protections are MILES ahead of what  eBay gives the seller on domestic sales/shipments.

[dbfolks166mt]

That's a bit of an over reach. Packages don't get damaged within the US?

[tobaccocardyahoo]

@mam98031 

A case opened by the buyer would not reach the seller, it would be processed and paid automatically by Ebay with Ebay's money. The seller would then be informed of the result.

There is no other way that the buyer would be refunded other than a voluntary refund.

The software actually does what it says it does.

So we can hope that you are incorrect about there having been a refund.

[pjcdn2005]

As she mentioned in post 16, she was thinking of another situation on another thread where the buyer had been refunded. Different situation.