How do I handle an exchange rather than a refund when a return case is opened?

[knifeaholic]

I recently shipped the incorrect item to a buyer, so when the buyer contacted me of course I agreed to a return so that I could send the correct item.

The buyer opened a return case, buyer got my shipping label and has shipped the item, on its way back.

My question is, how do I handle this type of return/exchange through the eBay return process?

It seems as though my only option to close the case through eBay is to provide a refund to the buyer, but of course I do not want to refund, I want to ship the correct item and then close the return case.

[ten_o_nine · Accepted solution]

It's a little late in the game, once you receive the return, the return case must be closed and refund issued to buyer, the buyer can then repurchase the item as a new transaction.

[knifeaholic]

Thanks for the reply, that is what I ended up doing.