This is nuts. I'm a long time seller (this is NOT my selling ID) and Ive never ran into this. I ordered 27 DVDs from a seller. A very large USA seller as they have a large variety of DVDs/Blu-rays.
I got 21 DVDs/Blu-r.
There are 6 missing. I wrote to the seller and he (three days later) wrote back to say that I needed to file cases to get refunds. I don't WANT refunds, I Want my items!
So to file a case (for each item) the choices are:
Return this item : Options there are Didn't like it, Found another Cheaper, Changed my mind and SNAD. This would be for SNAD - as the 6 items are invisible and the seller didn't tell me they would be invisible. If I mark this box, then I'll be sent a shipping label. I don't HAVE the item to be able to send it back!
Or check the box for:
I didn't receive it: We know what will happen there -- there is ONE tracking number for the whole package. So it "shows' as delivered. Case will close in sellers favor.
There is no OPTION to say Items missing from order.
If required I could return ALL the ITEMS I GOT. Seems pretty silly, but I could do that. But to even do that, I'd have to file a SNAD on EVERY SINGLE ITEM -- 27 SNAD claims. I assume then it would give me 27 shipping labelsd and again, there are 6 items I don't have so I can't return them!
If I call customer service, we know what will happen. They will give me the WRONG adivise, I will do as they say, and then I'm screwed.
On my selling account, I would just send my buyer the missing item. Simple. What the H### am I supposed to do as a buyer in this circumstance?
Please help!
