How do I escalate a return request that is unjustified??

[dcmerc2012]

I have a ridiculously stupid return request on an item and I need to know if there is a way for me as the seller to escalate it to eBay Dispute Res? 

The buyer purchased expired Kodak Film Packs from the late 60's and was apparently under the impression that it was just film and not FILM PACKS (which is a different thing entirely than film) and now says that they want their money back because the item was not properly described. The title clearly says that they are FILM PACKS, and the description made it very clear that they are expired and are being sold as-is, etc.

The return is based entirely on the fact that the buyer clearly didn't know what a KODAK FILM PACK actually is and was unaware that it is not just a package of loose film, which of course is not my problem. The buyer is in Finland and I am in the US. I am not willing to accept this return and have a feeling that the buyer is not going to be kind enough to accept the fact that they bought something that they didn't understand. I would like to just send this request to Dispute Resolution and let them decide. Is there anyway for a seller to do that? 

The only options I am given is refund,  partial refund or send a message. I am not doing the first two and have already tried the third.

[retrose1]

If you took returns in your listing - then you take returns for ANY reason, no matter how lame.  You can not say no, and if you ask ebay to decide, ebay will refund the buyer for you and let them keep it.

If the buyer filed a not described, then you have to pay return shipping to take the return.

Take this and use it to add a line in your description to tell what a film pack is so it will not happen again.

[dhbookds]

I assume you can still escalate the claim if you want to..........but the buyer has a certain amount of time to answer before that can done......should tell you in the case......3 days?

[dcmerc2012]

I do not take returns and it says so in my listing.

[turquoisetulips]

The buyer purchased expired Kodak Film Packs from the late 60's and was apparently under the impression that it was just film and not FILM PACKS (which is a different thing entirely than film) and now says that they want their money back because the item was not properly described. The title clearly says that they are FILM PACKS, and the description made it very clear that they are expired and are being sold as-is, etc. dcmerc2012 - op - unquote ---

Do you suspect the buyer thinks the item'' wasn't as described'' because of a possible language barrier ?  I don't know how e bay will handle this dispute , but that may cross their mind . Tulips

[*eponymous*]

@dcmerc2012  Very carefully, and at your peril.

eBay expects sellers to accept the occasional return, whether or not you agree with the buyer's reasoning; and to absorb the loss as a business expense, which it absolutely is.

If you escalate and lose, you will get an unresolved case strike...

and the buyer can immediately file a PayPal return for the same reason and if they lose that one...

they can file with their debit/credit card issuer.

[lewisburggold]

They are going to win this one.  We would just do the return refund and block.  Best regards

[macnc42]

I read the listing and I honestly thought it was film.

[terrycanarsky]

Don't escalate - it seldom ends well for the seller.

Unfortunately, eBay may well side with the buyer regardless of the fact that your listing (title and description) clearly states "film pack" not loose film (as the buyer apparently believed).  eBay is helpful like that - if you're the buyer.

Have you called eBay to discuss? (apologies if you've already said)

~M