How do I decline a return request?

[stuff_from_dylan]

Hi,

An eBay buyer bought amazing arms from me. The size of all of them is small, which it said that in the listing. They now want a return with the reason "item wrong size". I asked them what size they were. She told me that they were small but she needs large. There is no option to decline the return request. Does anyone know how?

Thanks.

[stuff_from_dylan]

I just called eBay and the representative told me I have to call back next Wedsnday and give the new person a reference ID. She also told me that she made notes for my case as she sees that buyer filed the case under the wrong category instead of buyer remorse. Is this good news?

She told me to call back on the 9th, by the way.

[itz_stacey]

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@stuff_from_dylan wrote:

I just called eBay and the representative told me I have to call back next Wedsnday and give the new person a reference ID. She also told me that she made notes for my case as she sees that buyer filed the case under the wrong category instead of buyer remorse. Is this good news?

She told me to call back on the 9th, by the way.

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Nope, they just wanted you off of the phone so they could move on to miss-inform to the next caller. 

If this is a SNAD case then you need to listen to the others advise and deal with the case BEFORE the buyer is able to escalate it to ebay (my guess is that is next Wed and the rep was about to make you lose your item AND issue a refund by telling you to wait until then..........not uncommon).

[emerald40]

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@drbeat2007 wrote:

I have to be honest , Ebay sucks if your a seller ,What ever happened to caviuot-em-tor ? buyers just buy and return like its walmart ,So Stupid my li bro just got burned again on the ebay return policy as a seller ,the are no repercussions for the buyer , since they started the no question asked return policy, horrible idea since most products on ebay are used ,so i might buy something on ebay ,no more selling .Seems ebay only wants big clearing houses to sell here ,im not blind or dumb so put a stop to the buyers no question asked policy asap !!!

________________________________________________________

Caveat emptor - let the buyer beware.

Would you purchase something under that condition?  Many people would run in the opposite direction.

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[stuff_from_dylan]

Should I call again?

[this*old*attic]

The Latin language is dead

As dead as it can be

It killed the mighty Romans

And now it’s likiilg me.

If I were in a flood

And I was gonna die

Id stand upon my Latin book

Because it is so dry.

[coffeebean832]

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@stuff_from_dylan wrote:

Should I call again?

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@stuff_from_dylan

You should follow the advice in post 13 on this thread.

When you relist the item you should check the listing because it looks like you wrote pink instead of blue?

[stuff_from_dylan]

They told me if I call back Tuesday, that I'll win the case as they have confirmed this is buyer's remorse.

Should I call again Monday?

[itz_stacey]

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@stuff_from_dylan wrote:

They told me if I call back Tuesday, that I'll win the case as they have confirmed this is buyer's remorse.

Should I call again Monday?

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If they said you would win the case then there is no reason they wouldn't have just closed it in your favor while you were on the phone. Think about it.....why woud you have to wait until next tuesday or wed for them to hit a button and close the case? 

They were just trying to get you off of the phone.....they have other calls to take.

[stuff_from_dylan]

They said they are unable to take action as they must wait 3 days for the buyer to give their case although I'd win...

[itz_stacey]

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@stuff_from_dylan wrote:

They said they are unable to take action as they must wait 3 days for the buyer to give their case although I'd win...

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Again, just trying to get you off the phone. Trust me, they will tell you anything to get you gone, lol. 

I'm sure the other here will agree. 

[pjcdn2005]

If this situation happened a year ago, you would probably win.  But I’m the last few months ebay has stopped looking at any evidence in not as described cases.  However, if you accept the return and refund once you get the item back, you can appeal and eBay may refund the cost of return shipping.   If you follow the customer service reps advice and the buyer asks eBay to step in, you will likely be forced to refund and will then receive an unresolved claim defect,  

Of course it is up to you how you decide to handle this but if I were you, I would accept the return or refund without a return asap.

[threshold.sales.group]

OP, unfortunately you have no chance whatsoever of winning the case once the three days passes. After three days the buyer will request or eBay on their own will "Step In" and you'll lose - guaranteed. eBay will issue the buyer a return label that you will pay for and because eBay had to get involved you'll lose your final value fees and get a case closed without resolution strike. Accept the return and when the package arrives issue the refund, then call eBay and they may credit you back the return shipping. That's the best you can hope for.  

[stuff_from_dylan]

When are the three days? (Business days I'm assuming)

[coolections]

Why did you not put the size in the DESCRIPTION saying they are all small size. For future reference you NEED to write in the description of what you are selling. Buyers are not going to see that small "s" in a check box for the size at the top of the listing. It's best to just take the return and move along.

[mam98031]

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@stuff_from_dylan wrote:

The reason says "Wrong item sent"

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Well then that is why you can't decline it.  I misunderstood I thought you said the reason was wrong size.  Wrong item is a SNAD and you have no way to decline it.  You need to accept the return and just move on.  Don't fight it, it will do you no good.  And don't go without accepting the return.  Your buyer will just escalate it to Ebay in a couple of days.  Ebay will approve the return, you will pay the return shipping, you will refund when the item is returned to you and you will get a defecdt if you let this get escalated to Ebay.

I'm sorry this happened to you.  It is far too common of a story nowdays and there isn't a darn thing sellers can do.