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How do I deal with this INR?

So I used eBay standard international to a buyer who filed INR. The tricky thing is that often times these packages change hands with 2-3 different carrier companies so there’s 2-3 different tracking numbers associated with the package.

 

The original tracking that automatically uploads to the purchase (ESUS…) doesn’t get tracked by USPS, but there’s many third party sites that do track it. Anyway this particular package has 3 different tracking numbers (not including the FC tracking that it got when it went to the US sorting hub). These packages pretty much always get handed to DHL eCommerce, so there’s a tracking for them too. Which number was I supposed to upload to the INR?

 

ESUS only shows tracking until it left the US, the DHL one shows it cleared customs at destination country, and there’s actually a USPS one (LX something) that started at destination country and states notice given to recipient as package is ready for pickup. So I used the LX one. The buyer asked eBay to step in immediately when the option showed up (didn’t give me any time to call eBay and close this out). The bots put this case on a 10 day hold. Weird as I thought they would’ve just awarded me. 

 

 

Message 1 of 20
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19 REPLIES 19

How do I deal with this INR?


@coffeebean832 wrote:

@bigdeals.etc wrote:

I wonder if an actual person reviewed it


That would be my guess. Don't be surprised if the buyer comes back at you with a payment dispute. 🙄


Yea, but I'm confident that ebay would honor their seller protection for me and pay me out of their pocket if the buyer files a payment dispute (and will obviously win).

Message 16 of 20
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How do I deal with this INR?

Do you have that same confidence if the chargeback is filed as a SNAD and not an INR?

Message 17 of 20
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How do I deal with this INR?


@coffeebean832 wrote:

Do you have that same confidence if the chargeback is filed as a SNAD and not an INR?


No. 😀

Message 18 of 20
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How do I deal with this INR?


@bigdeals.etc wrote:

Wow so I guess ebay didn't want to wait the 10 days like they stated when the buyer asked ebay to step in on 9/25. I didn't get a chance to do anything yet and this morning ebay closed the case.

 

Outcome
The case was decided in your favor.

More info
The tracking information you provided shows that there was an attempted delivery to the buyer's address. The buyer is responsible for getting the item from the carrier. This case will not affect your seller performance. Any feedback left for this transaction will be removed.

 

That was unexpected eh? I wonder if an actual person reviewed it since it resolved before the 10 days were up. All's well that ends well I guess.


Exactly what at least one person expected would happen!

 

 

Paranoia strikes deep
Into your life it will creep
Message 19 of 20
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How do I deal with this INR?


@slippinjimmy wrote:


Exactly what at least one person expected would happen!

 

 


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Message 20 of 20
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