How do I cancel a transaction after it's paid for but not shipped?

[bubbapeaandme8178]

A buyer has purchased an item from me and states "it was a pocket order"? what ever that means, how do I cancel the transaction after it was paid for?  bubba

[autopartspuller]

Click on your awaiting shipping button

There is a drop down menu next to the "print shipping label"

Under the drop down menu, click cancel order - Follow instructions

[buyselljack2016 · Accepted solution]

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@bubbapeaandme8178 wrote:

A buyer has purchased an item from me and states "it was a pocket order"? what ever that means, how do I cancel the transaction after it was paid for?  bubba

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Some people don't exit the screen that they were on when looking at something when the "pocket" their phone. Buyer is apparently claiming "pocket dialed the purchase".  Apparently it is a one step process for some with their payment method "auto linked", or it could just be an excuse to cancel.

When you cancel be sure to use " buyer request" as the reason.  In MP you get your fees (sans $0.30) refunded, and no defect on your account for buyer request cancel.  If you are still in PP your funds processing fee may, or may not be refunded.

[bubbapeaandme8178]

Buyer request to cancel a transaction has been initiated and I used the "BUYER REQUEST" to cancel in the drop down.  Thanks for the explanation, this was my first.  bubba

[jonathankirkland]

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@buyselljack2016 wrote:

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@bubbapeaandme8178 wrote:

A buyer has purchased an item from me and states "it was a pocket order"? what ever that means, how do I cancel the transaction after it was paid for?  bubba

---

Some people don't exit the screen that they were on when looking at something when the "pocket" their phone. Buyer is apparently claiming "pocket dialed the purchase".  Apparently it is a one step process for some with their payment method "auto linked", or it could just be an excuse to cancel.

When you cancel be sure to use " buyer request" as the reason.  In MP you get your fees (sans $0.30) refunded, and no defect on your account for buyer request cancel.  If you are still in PP your funds processing fee may, or may not be refunded.

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Would just like to chime in on this...

I've just recently installed the eBay app on my phone (previously I just used a mobile browser and went ebay.com) and I was browsing sleepily the other night and what did I wake up to?

Somehow, I made 2 separate purchases from two separate sellers of about $20 each! Thankfully each seller understood and agreed to cancel without incident. So I definitely believe a pocket purchase is feasible. 

[buyselljack2016]

Seems there was one not long ago about buying stuff while "out jogging" because the phone was on😊 Bumpity bump, buy, buy, buy.