eBay

2....1....0....sold! · ‎04-28-2019

"Item not received"

Spoke with buyer, kept the case open as long as possible, eventually closed the case by giving a refund.

Two days after closing, buyer lets me know the item arrived.

I see no way to undo the "item not received" case/strike against me?

ed8108 · ‎04-28-2019

@2....1....0....sold! wrote:
"Item not received"

Spoke with buyer, kept the case open as long as possible, eventually closed the case by giving a refund.

Two days after closing, buyer lets me know the item arrived.

I see no way to undo the "item not received" case/strike against me?

No financial advantage for ebay to do so.

ittybitnot · ‎04-28-2019

I see no way to undo the "item not received" case/strike against me?

There is no way. The ding to your service metric would stay even if the case was open in error. I would be more concerned with whether or not the buyer is going to repay you now that the item arrived. There is no mechanism in place for that either, and there is no requirement that they do so.

mam98031 · ‎04-28-2019

Just communicate with your buyer. If they are willing to pay you, let them know you will send them an invoice through PayPal in which they can pay from.

There is no way for a closed claim to get reopened. Nor any way to have the claim removed from your records. But it won't hurt you unless getting INRs are a regular thing for you. Chances are you will be just fine even with the claim on your record.

You and your buyer will be just fine. It is always nice to deal with a honest buyer that is willing to do the right thing.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

goodluckselling · ‎04-28-2019

@mam98031 wrote:
Just communicate with your buyer. If they are willing to pay you, let them know you will send them an invoice through PayPal in which they can pay from.

There is no way for a closed claim to get reopened. Nor any way to have the claim removed from your records. But it won't hurt you unless getting INRs are a regular thing for you. Chances are you will be just fine even with the claim on your record.

You and your buyer will be just fine. It is always nice to deal with a honest buyer that is willing to do the right thing.

I agree with this. Also I might remove any shipping costs from the invoice you send them. It would show honor on your part in the fact that the package was late being delivered.

Good Luck Selling!

mam98031 · ‎04-28-2019

@goodluckselling wrote:
@mam98031 wrote:
Just communicate with your buyer. If they are willing to pay you, let them know you will send them an invoice through PayPal in which they can pay from.

There is no way for a closed claim to get reopened. Nor any way to have the claim removed from your records. But it won't hurt you unless getting INRs are a regular thing for you. Chances are you will be just fine even with the claim on your record.

You and your buyer will be just fine. It is always nice to deal with a honest buyer that is willing to do the right thing.
I agree with this. Also I might remove any shipping costs from the invoice you send them. It would show honor on your part in the fact that the package was late being delivered.

Good Luck Selling!

I'm sure you realize, but by the way you worded that, you are saying that if someone did go ahead and charge the shipping on the new invoice they are less than honorable. I doubt that is what you meant, but it is how it reads.

While I agree that giving the buyer a little discount makes good business sense. I don't think it has anything to do with "honor".

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

goodluckselling · ‎04-28-2019

@mam98031 wrote:
@goodluckselling wrote:
@mam98031 wrote:
Just communicate with your buyer. If they are willing to pay you, let them know you will send them an invoice through PayPal in which they can pay from.

There is no way for a closed claim to get reopened. Nor any way to have the claim removed from your records. But it won't hurt you unless getting INRs are a regular thing for you. Chances are you will be just fine even with the claim on your record.

You and your buyer will be just fine. It is always nice to deal with a honest buyer that is willing to do the right thing.
I agree with this. Also I might remove any shipping costs from the invoice you send them. It would show honor on your part in the fact that the package was late being delivered.

Good Luck Selling!
I'm sure you realize, but by the way you worded that, you are saying that if someone did go ahead and charge the shipping on the new invoice they are less than honorable. I doubt that is what you meant, but it is how it reads.

While I agree that giving the buyer a little discount makes good business sense. I don't think it has anything to do with "honor".

Whatever you want to twist it to be is fine with me.

Good Luck Selling!

reda3615 · ‎04-28-2019

@2....1....0....sold! wrote:
kept the case open as long as possible, eventually closed the case by giving a refund.

I see no way to undo the "item not received" case/strike against me?

Do you mean metrics @2....1....0....sold!!? You don't get a case closed without seller resolution defect for refunding before escalation.

mam98031 · ‎04-28-2019

@goodluckselling wrote:
@mam98031 wrote:
@goodluckselling wrote:
@mam98031 wrote:
Just communicate with your buyer. If they are willing to pay you, let them know you will send them an invoice through PayPal in which they can pay from.

There is no way for a closed claim to get reopened. Nor any way to have the claim removed from your records. But it won't hurt you unless getting INRs are a regular thing for you. Chances are you will be just fine even with the claim on your record.

You and your buyer will be just fine. It is always nice to deal with a honest buyer that is willing to do the right thing.
I agree with this. Also I might remove any shipping costs from the invoice you send them. It would show honor on your part in the fact that the package was late being delivered.

Good Luck Selling!
I'm sure you realize, but by the way you worded that, you are saying that if someone did go ahead and charge the shipping on the new invoice they are less than honorable. I doubt that is what you meant, but it is how it reads.

While I agree that giving the buyer a little discount makes good business sense. I don't think it has anything to do with "honor".
Whatever you want to twist it to be is fine with me.

Good Luck Selling!

I am not putting a "twist" on anything. I just disagree with your representation that a seller that is willing to give the buyer free shipping is an honorable seller and one that won't isn't. It isn't anything more than that.

I still think your advice was good advice. I just don't think it denotes if the seller is honorable or not. Nothing more than that.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

2....1....0....sold! · ‎04-28-2019

@reda3615

Yes, metrics.

I rarely ship with tracking because that would cost as much as the item being sold. Low value item that ships for 55 cents, so if "not received" I just refund or ship another; it's not a big deal.

The metrics are a big deal because the USPS either loses, destroys, or takes forever to deliver the envelope and with no tracking the buyer isn't happy...and of course ebay punishes me for the USPS's issues.

The REAL problem is ebay...they guide buyers directly to open cases of "not received"...if eBay would just guide the buyer to speak with me, I'd solve the problem in one email. I usually offer to reship and refund as that would really make me happy as a buyer...'do unto others as you' and all that...

goodluckselling · ‎04-29-2019

@mam98031 wrote:
I am not putting a "twist" on anything. I just disagree with your representation that a seller that is willing to give the buyer free shipping is an honorable seller and one that won't isn't.

No problem. Honor to me is when you raise up someone or something when it was not asked for. Good faith is when you follow through with your honor.

BTW you did not disagree. You told me your interpretation of the sentence was correct and mine was probably wrong.

Good Luck Selling!

mam98031 · ‎04-29-2019

@goodluckselling wrote:
@mam98031 wrote:
I am not putting a "twist" on anything. I just disagree with your representation that a seller that is willing to give the buyer free shipping is an honorable seller and one that won't isn't.

No problem. Honor to me is when you raise up someone or something when it was not asked for. Good faith is when you follow through with your honor.

BTW you did not disagree. You told me your interpretation of the sentence was correct and mine was probably wrong.

Good Luck Selling!

You are correct I did not disagree with the action of giving the buyer a discount. I said that.

But I absolutely disagree with you that a seller that gives the discount is honorable and one that doesn't is not honorable.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

goodluckselling · ‎04-29-2019

@mam98031 wrote:
@goodluckselling wrote:
@mam98031 wrote:
I am not putting a "twist" on anything. I just disagree with your representation that a seller that is willing to give the buyer free shipping is an honorable seller and one that won't isn't.

No problem. Honor to me is when you raise up someone or something when it was not asked for. Good faith is when you follow through with your honor.

BTW you did not disagree. You told me your interpretation of the sentence was correct and mine was probably wrong.

Good Luck Selling!
You are correct I did not disagree with the action of giving the buyer a discount. I said that.

But I absolutely disagree with you that a seller that gives the discount is honorable and one that doesn't is not honorable.