How do I achieve 100% feedback again after getting a negative feedback?

[lonimae]

I want to return to 100% feedback after one negative post on my feedback.  How do I do that, or what is the time frame?

[brightlightbookseller]

From your profile page: Positive Feedback (last 12 months): 99.2% (emphasis added)

In 12 months, from the date that feedback was left, you'll be back to 100% if you haven't gotten any more.

But honestly, perfect feedback is overrated.  You can't make everyone happy all the time.  The best sellers on eBay tend to sit around 98-99% IMHO.  I question it when I see 100%, even more than 88% sometimes.

Edit: Definitely don't leave replies like the one you left again, though.  Take your emotions out of it and reply professionally and calmly.  That response will hurt you more than the negative itself, if people see it.  Learn some basic customer service and you'll do better.  Remember, that reply is for the people who will later look at the feedback, not the person who left it.

[jameshen1]

I agree with brightlightbookseller.  Your response to the neg looks very unprofessional and hurts you way worse than the negative feedback itself.

[chapeau-noir]

Don't worry about the 100% - it doesn't really make much of a difference. I've gone down and up, too.

But you're really not doing yourself favours with that reply - first you try to make your mistake the buyer's problem, then you correct their syntax while making a ream of mistakes yourself. Next time think, first.

In any case, you've got a bunch of good positives after that - just keep going.

[12345jamesstamps]

Canceling a sale usually gives you a 'ding'

If you make a mistake I suggest do not cancel again.

That is going to hurt your account.

That is worse than feedbacks...feedbacks mean not a lot these days for selling.

I sometimes put the wrong price and end up giving it to the buyer.

[nobody*s_perfect]

Your feedback percentage is based on the past 12 months, so if you don't get any more negs, you'll be back at 100% in 12 months after you got the neg.  The history shows that it's already at least 90 days old but within the past 6 months, so you have 6 to 9 months to wait.

Mathematically, a score with just one neg will round up to 100% if you get 1999 positive feedback.

Any increase in your positive feedback total will decrease the effect of the neg so your percentage will increase.  

But if the old feedback rolling off of your 12-month history are more than than new feedback that you have added to it, then your total feedback will decrease and your percentage score will drop.

[iamalwaysright]

The time frame is one year before the negative drops off of the formula. The other way to get to 100% is to volume it out by getting more positive feedbacks.

So you have to either:

1) wait one year and get no more negative feedbacks,

or 2) get 2000 more positive feedbacks without getting anymore negatives so your percentage will be 99.95%. I'm assuming ebay will round that up to 100% since they only show percentage to the tenth decimal. If they don't, then maybe you need to get 2500 positives instead thus making your percentage 99.96%. This doesn't mean you have to sell 2,500 more items because not all buyers will leave feedback. For instance if your average feedback to sold items rate is 1 out of 4, then that means you'll have to sell roughly 10,000 more items in order to get your coveted 100% back. I do realize that you already have 121 positives but those will eventually age out and you'll still need your 2,500 positives if your negative is fairly recent.

[movieman630]

Good luck with that.  Once you reach a certain level of selling it's virtually impossible to stay at 100% just because it's impossible to please 100% of people 100% of the time.  Actually it's kind of a "right of passage" if you will. 

They also have a tendency to be "contagious" usually for some reason they come in threes. 

I've been trying to get back to 100% for years.

[nobody*s_perfect]

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@iamalwaysright wrote:

... or 2) get 2000 more positive feedbacks without getting anymore negatives so your percentage will be 99.95%. I'm assuming ebay will round that up to 100% since they only show percentage to the tenth decimal. ....

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Back in the day when feedback percentage was based on a member's entire feedback history, rather than just on the past 12 months, a neg was forever and everybody knew that eBay rounded up from 99.95% so the magic number was 2000.

[ckimodog]

@lonimae 

Honestly, I don't think that one negative is going to hurt you reputation as a seller.  You have so many others singing your praises, so why not let that be your focus? 

Hang in there and Happy selling. 

[iamalwaysright]

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@movieman630 wrote:

Good luck with that.  Once you reach a certain level of selling it's virtually impossible to stay at 100% just because it's impossible to please 100% of people 100% of the time.  Actually it's kind of a "right of passage" if you will. 

They also have a tendency to be "contagious" usually for some reason they come in threes. 

I've been trying to get back to 100% for years.

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Also isn't there a thing/trend going around that says buyers are more likely to neg a 100% seller versus a 99.9% seller for the same issue? I remember hearing that it appeals to the cynical part of people to think that they are the very first to tarnish this seller's "perfect" record.

[grand-and-glorious-purpose]

It will be a year at least and if you are selling many multiple items every day it is unlikely you will ever see 100% again.