eBay

dande2016 · ‎05-07-2017

In my site preferences I have it marked to block a buyer if they have more than 2 unpaid item cases in the past 6 months.

I was looking at my Buyer Requirements Activity Log and a couple of days ago a person was blocked for just this reason. Then I look at the item and they were able to buy it.

I know it was the same person because of the number of feedback and bought the exact same day.

So, evidently they are aware of a work around that I am not aware of. If that is the case then why do I even bother to block anyone? I put the block up when I was getting so many unpaid item cases and it did help. I guess not so much anymore if there is a way around it.

dhbookds · ‎05-07-2017

Perhaps the unpaid items drop off a buyers record after a certain amount of time......like feedback does and he knows it..........

I presume he paid for the item?

godzilla_goose · ‎05-07-2017

dande2016,

I don't have an answer as to how that eBay user got around your site preferences but I am suggesting to you to change your site preferences to be MORE restrictive by blocking buyers who have more than 2 unpaid item cases in the past 12 months.

Godzilla_Goose

thingsoldandnew10 · ‎05-07-2017

The one instance that comes to mind:

The buyer had two unpaid item strikes and did not realize. One of the unpaid item strikes was removed by e$bay when the buyer contacted e$Bay. In any case where the unpaid item strike was unjustified or justified, e$bay generally will remove one unpaid item strike for a buyer when contacted the FIRST time. But, the buyer can not keep up the habit/practice. It's a one time deal - one strike removed with the initial contact. Once the one unpaid item strike was removed, the buyer was then allowed to purchase.

Basing the assumption on number of feedback from a buyer is not an absolute positive that the buyer who was rejected and the buyer who purchased are in fact one and the same. There is always the possibility that there were two different individuals with the exact same feedback numbers.

The fact is the buyer purchased from you. If they pay you ship. If they don't pay you open a UPI (UnPaid Item) claim and close after the required time allotment. By doing so the non-paying buyer gets another UPI strike and is back in the same position oif not being able to purchase from sellers who have the same buyer requirement set as you. While it did help you one time with this buyer and not another time, following the practice of opening and closing UPI claims on non-paying buyers will help other sellers including yourself in the future. As for the buyer in question, there is no relief from e$bay by calling. UPI strike removal was a one time deal.

@dande2016 wrote:
In my site preferences I have it marked to block a buyer if they have more than 2 unpaid item cases in the past 6 months.

I was looking at my Buyer Requirements Activity Log and a couple of days ago a person was blocked for just this reason. Then I look at the item and they were able to buy it.

I know it was the same person because of the number of feedback and bought the exact same day.

So, evidently they are aware of a work around that I am not aware of. If that is the case then why do I even bother to block anyone? I put the block up when I was getting so many unpaid item cases and it did help. I guess not so much anymore if there is a way around it.

lintbrush* · ‎05-07-2017

I agree -

Either it fell off that very day or they called eBay and had one removed. I'm betting on the latter too. Sometimes the removal is justified (like a seller who jacked up shipping after the fact), sometimes it's not but they still get one free pass.

I also have my settings to 2 in 6 (instead of the strict 2 in 12). My items generally don't attract flakey folks buying on a whim.

dhbookds · ‎05-07-2017

@dhbookds wrote:
Perhaps the unpaid items drop off a buyers record after a certain amount of time......like feedback does and he knows it..........

I presume he paid for the item?

lol, shows what happens when I don't have enough coffee......obviously, they would fall off after 6 months.....

kattinsanity · ‎05-07-2017

How do you know if a buyer has unpaid item strikes against them or how many they have?

thingsoldandnew10 · ‎05-07-2017

The "Buyer Requirement Log" states "Too many UnPaid items," as the reason for denial of purchase for a buyer. But, as far as number of strikes, only the buyer knows.

In this case the buyer purchased I believe the same day. Either the timeline was a rare case where the UPI strike expired in a very short period of time or the buyer called e$Bay and had one of two strikes removed. Not sure if the clock on UPI removal is the same as when a UPI is able to be closed seconds after the 96 hour period. Perhaps another poster knows if a buyer is able to purchase seconds after the actual one year period for a UPI strike has expired?

@kattinsanity wrote:
How do you know if a buyer has unpaid item strikes against them or how many they have?

kattinsanity · ‎05-07-2017

The OP said they looked at their buyer requirement activity log and saw this person was blocked from bidding on their items because of 2 or more UPI strikes in 6 months. Where do you find a "buyer requirement activity log" & if the person was blocked how would the OP know they attempted to bid on their item? They shouldn't have been able to place a bid or even attempt to place a bid. In the end they were allowed to bid and they won the item.

The buyer would be able to see they weren't allowed to bid and the reason but how does the seller see that?

lintbrush* · ‎05-07-2017

@kattinsanity wrote:
The OP said they looked at their buyer requirement activity log and saw this person was blocked from bidding on their items because of 2 or more UPI strikes in 6 months. Where do you find a "buyer requirement activity log" & if the person was blocked how would the OP know they attempted to bid on their item? They shouldn't have been able to place a bid or even attempt to place a bid. In the end they were allowed to bid and they won the item.

The buyer would be able to see they weren't allowed to bid and the reason but how does the seller see that?

Account > Site Preferences > Buyer Requirements > BR Activity Logs.

If they are blocked because of UPI or no PayPal, you don't get to see their ID, but you do get to see their FB score. I have one that shows up 1856 FB Count - but too many unpaid strikes. If an 1856 buyer came in that same day, I'd conclude that they got one of their unpaids removed.

If they are blocked for "Buyers in countries to which I don't ship," I do get to see their member ID and I can contact them and maybe get a sale (exempt them from restrictions). I've done it before.

kattinsanity · ‎05-07-2017

Thank you!!! I never knew this option existed. I have 1 who is outside the USA so wasn't allowed to bid~~I don't sell outside the USA. It did show the ID of the bidder though.

dande2016 · ‎05-07-2017

Thanks for the answers! I seriously doubt it just fell off the exact same day lol. I am leaning more towards calling ebay to have it taken off.

They did pay and I shipped same day so hopefully they won't give me a negative for being blocked the first time.

d-k_treasures · ‎05-07-2017

@dande2016 wrote:
Thanks for the answers! I seriously doubt it just fell off the exact same day lol. I am leaning more towards calling ebay to have it taken off.

They did pay and I shipped same day so hopefully they won't give me a negative for being blocked the first time.

They also could have called ebay and told them that they 'really wanted the item'.

This is why our BBL is getting more useless every day.

_____________________________
"Nothing is obvious to the oblivious"

thingsoldandnew10 · ‎05-07-2017

Generally the ID is NOT shown in the Buyer Requirement Log but I to am seeing certain specific IDS which seem to be guest IDS and not a e$bay type of ID.

@kattinsanity wrote:
Thank you!!! I never knew this option existed. I have 1 who is outside the USA so wasn't allowed to bid~~I don't sell outside the USA. It did show the ID of the bidder though.

pantlandia · ‎05-07-2017

@dande2016 wrote:

I know it was the same person because of the number of feedback and bought the exact same day.

It really sucks that two users can't have the same amount of feedback on eBay. My progress would go so much faster if the person in front of me who has 2014 feedback would just get another, so I could get mine. Of course, they are probably waiting for the person in front of them with 2015 feedback...