How Long Does It Take for a Defect to Go Away?

[webuyitt]

   3 months? 6 months? A year?  More?

 Or does it depend on other factors?  

 Thanks for the info.

[coffeebean832]

One year or three months, depending on your sales volume.

If you're on a three month lookback and sales volume changes to a one year lookback within that year then the defect will reappear.

edit- This is for case closed without seller resolution.

[mr_lincoln]

@webuyitt   Depends on the defect ... I'm not sure where the list is but I do know a Late shipping defect takes 90 days to roll off your account.  Unpaid item strikes take 12 months if memory serves ... OOS strikes may not even drop and if you accrue enough of them they shut you down ... for good.

What kind are you talking about???

[gracieallen01]

It seems that the time can vary, often depending on what the defect and the look-back is.  Then again, as far as ebay's records and 'bots go, I would guess that they never go away.

[mstcwrld7]

I am wondering about this too --  Mr Lincoln --

 what if you have cancelled a sale but it is NOT because the item is out of stock?

 (Apparently ebay does not think there is any valid reason to cancel a sale. )

What if they give a seller a defect for canceling a sale?

       How long does that defect last?  Forever?

 And how many of those are allowed before ebay shuts you down? 

[mstcwrld7]

And for one thing, I supposedly have only a 95% record of on time shipping. According to what my seller hub page says.

Though the truth is I have never shipped late during the past year. 

[eunster1313]

Everything you see on your sellers dashboard is based on a 12 Month look back

unless your sales stay above 400 in the last 90 days then it is a 3 Month look back.

So you are looking at 13 Months or 4 Months for a defect to roll off depending

on your look back.

Seller levels and performance standards

https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080&st=12&pos=2&qu...