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Buyer refunded for non delivered item and now it has been delivered

Any advice appreciated about this issue. Due to COVID-19, an item we shipped with a value of $300 ( an important amount for us) was held up by USPS. The buyer claimed for non-delivery and Ebay refunded. 10 days later the item was delivered. The buyer...

Resolved! Sellers saying their located in the USA, but they are not.

Sellers saying their located in the USA, and give you a shipment date that would be on a us timeline, but the product arrives on a timeline with an item shipped out of China, and when you have to return it, your dealing with a company out of China, t...

Buyer paid before I lower the price. How can I adjust the payment to minimize fee loss.

Customer asked about buying 30 items and I replied that I could lower the price from $64 to $50 each for a quantity of 30. Buyer bought 30 at the original price before I had a reply from him. Now he is asking me to adjust the payment. How can I do th...

Fraudulent returns and making the seller whole again (again)

I have about 6 returns in the last 3 months where buyers have ordered specific size fasteners and they turn out to be the wrong size. I did not send the wrong size, they ordered the wrong size. I have no problem accepting a return but most of my item...

You know you check this board too often when:

-You are on a first name basis with 5 or more members here.-You get annoyed when someone talks about why buyers can’t get negatives or want to bring back non-GTCs.-You get more bell notifications than you do gross sales.-You can name every ebay CEO a...

By accident I accepted the return

I sold a cassette player new old is 40 years old . The guy forced the switch because he did not know need to have a cassette in it to work and now he claims is broken and want return. Maybe by accident I accepted the return or was automatic no idea ....

Selling Manger Pro and File Exchange Help

I am having difficulty getting Selling Manager to list my products. I have no issues having the .csv being accepted but the products are only loaded into inventory. It won't carry over any information such as description, price, quantity, or listing ...

ebay error still affecting Seller performance tracking uploaded on time number

brian.t@ebaytrinton@ebay Hi Brian & Trinton, I'm tagging you guys since Trinton on June 25th helped me by taking my emails explaining and showing the screenshots of this going on on my selling account. Brian you'd mentioned on a July 2nd discussion t...

What’s the worst thing you’ve ever said to a buyer?

I know as sellers, we are suppose to be respectful and “kiss the customers butt”. But at the end of the day, we are all human. We get frustrated and let that frustration out, sometimes on someone that didn’t deserve it. So, I’ll start by saying mine....

Problem with Promotion

I set up a "buy 2+ for $5.15 shipping" promo on all coins, tokens and military stuff (basically in every category in my store that's a continent.) When I click on the promo it tells me it can't find the promotion. But it appears to be set up fine, ex...

Is eBay keeping USPS shipping discounts instead of passing to sellers?

If you’ve been selling online for a while, you know that all major selling sites have worked out a deal with USPS for shipping rates that are lower than the commercial rates. Yet, for some reason, eBay, the 2nd largest online site hasn’t been able to...

Resolved! Vacation mode and GTC Listings?

Does my listings clock keep running in vacation mode or is it paused ? all my listings are GTC and I have a store TIA

selling items

what are the selling items these days?

What's the worst thing a buyer has ever said to you?

Taking inspiration from this post https://community.ebay.com/t5/Selling/What-s-the-worst-thing-you-ve-ever-said-to-a-buyer/m-p/31069542#M1619176 I'd like to turn the tables. So what's the worst thing a buyer has ever said to you? I'll start.Not sure ...

Selling French Books

I have a large amount of in french books, i mean a large lot, some quite valuable, but have a hard time reaching french reading market. The nearest one from USA i can think of is Canada, could anyone give me some ideas on how to market french books. ...