albertabrightalberta | Volunteer Community Mentor
I spoke to two different CS reps and later received a message from eBay about how to appeal the defect. However, each time I try to appeal it, I get a message that "something went wrong, please try again later." Weird!
The defect:
The order details:
@casprrr wrote:A friend and one of my regular buyers is winning an auction that ends this evening. I will be visiting his home on Friday and if he wins the auction I would like to deliver his items in person; I already have a "local pick up" option.
Excuse my cynicism but I've been around a long time and have seen a lot and as such, I question your description of the situation. I see a lot of red flags in your activity.
If it's a "friend" who's a regular "buyer" of auctions, you know the buyer's taste. Why would you list, wait out an auction and pay fees on the item price, shipping, tax and promotions (if you use them) when you know the person and even see them often enough to do local pickup?
If I were a suspicious person, I might suspect some shill bidding (or bid shielding) going on.
FWIW, each item that person won (or most of them) had just 1 bid so it's certainly not shilling. However I still wonder why you'd list something you can sell directly in person and save time and fees in not listing.
@casprrr wrote:I spoke to two different CS reps and later received a message from eBay about how to appeal the defect. However, each time I try to appeal it, I get a message that "something went wrong, please try again later." Weird!
The defect:
The order details:
This is NOT a "defect"! ON eBay the term "defect" has a specific meaning, there are only a couple of things that can cause a "defect" and not uploading tracking is NOT one of them.
This is what is referred to informally as a "ding" to your service metrics, a couple of these is meaningless and has no effect on your account. You get one of these dings when an order that does not have a Local Pickup option selected by the buyer AND you do not upload a tracking number. The same thing happens if you have an order which you ship via an untracked method.
One or two of these has zero affect on your account, if you have enough of them (more than 5% of orders) you MIGHT get demoted from Top Seller to Above Standard.
This is what happens to sellers of things like stamps or postcards or other small paper items that can be mailed as a regular letter.
If this a rare situation for you then you have absolutely nothing to worry about.
@casprrr wrote:It's because I want to sell to the highest bidder.
But most of your auction listings end with just 1 or 2 bids. (There are a few with more bids but not many and many of those multiple-bid items are proxy bids from a previous bidder.) None certainly had a bidding war though so I'm not sure auctions are appropriate for these items.
You seem not to mind that you don't get immediate payment so instead of auctions, why not do FP (fixed price) listings with a b.o. offer at the lowest you're willing to take. In your case, the lowest would be whatever the opening bid price is since you're willing to let them go for that price.
JMHO.
