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Hit with International fee, but buyers address is in USA.

Ebay charged me with an International fee of 1.65% because buyer's registered addressed is overseas. But the shipping address is in USA. How can I keep this from happening and being charged these ridiculous fees? Can I contact Ebay to have the charge reversed, since the shipping address is in USA?

Message 1 of 46
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Re: Hit with International fee, but buyers address is in USA.

Interesting, I just took a look at my fee breakdown and lo and behold there are 2 charges for "buyer address registered in foreign country". Like a lot of you I don't sell or ship internationally.

I like the idea of canceling and using the "due to problem with shipping address", but I don't like the idea of having to check every purchase to see if they are registered in a foreign country. 

But I am preaching to the choir.

 

 

A footnote: don't need to slam other sellers because their experiences are different and they mention them in these posts, its their experience. It is not sellers that have created this extra fee.

Have a great day all!

Message 31 of 46
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Re: Hit with International fee, but buyers address is in USA.

@wile_e_coyote_supergenius 

>Ebay charged me with an International fee of 1.65% because buyer's registered addressed is overseas. But the shipping address is in USA. How can I keep this from happening and being charged these ridiculous fees?

 

It gets worse. eBay will still charge you the fee even if the non-US based buyer pays in US$.

 

Message 32 of 46
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Re: Hit with International fee, but buyers address is in USA.


@bimm_corp wrote:

@wile_e_coyote_supergenius 

>Ebay charged me with an International fee of 1.65% because buyer's registered addressed is overseas. But the shipping address is in USA. How can I keep this from happening and being charged these ridiculous fees?

 

It gets worse. eBay will still charge you the fee even if the non-US based buyer pays in US$.

 


Of course! Perhaps you don't understand, the International fee has absolutely NOTHING to do with currency conversion. Any and all currency conversion costs are covered by the BUYER not the seller.

 

 

Paranoia strikes deep
Into your life it will creep
Message 33 of 46
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Re: Hit with International fee, but buyers address is in USA.

According to ebay, buyers that use FF services are not protected by ebay.  Maybe the rules changed since your experience.

Message 34 of 46
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Re: Hit with International fee, but buyers address is in USA.

Copied and pasted...

 

Exclusions and special coverage when the buyer doesn't receive an item

Items collected by a third party on behalf of the buyer - Not covered

Exclusions and special coverage when the item doesn't match the listing

The item was collected by a third party on behalf of the buyer - Not covered

Message 35 of 46
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Re: Hit with International fee, but buyers address is in USA.

It appears the latter rule changed.

 

Copied and pasted...

 

Exclusions and special coverage when the buyer doesn't receive an item

Items collected by a third party on behalf of the buyer - Not covered

Exclusions and special coverage when the item doesn't match the listing

The item was collected by a third party on behalf of the buyer - Not covered

Message 36 of 46
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Re: Hit with International fee, but buyers address is in USA.

Me too! I don’t think that is fair to charge a fee that a seller has no way of foreseeing. eBay needs to be checking out the international sellers who are giving a USA location and then the buyer never receives the item or it takes months to arrive. We had one item that the foreign seller had tracking info to show that the item was delivered but our security cameras proved that it was not delivered to us. The weight on the item should have been over 20 lbs. but the tracking info showed only a few ounces.His location on the listing was in U.S. but that was a lie.  Don’t know how they did the fraud. We finally received a refund.

Message 37 of 46
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Re: Hit with International fee, but buyers address is in USA.

It doesn’t matter why the fee is added, what matters is that the seller has no way of knowing that the fee will be charged.

Message 38 of 46
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Re: Hit with International fee, but buyers address is in USA.

How can you cancel when you don’t know about the added fee until after the transaction is complete? I cancelled a transaction because the shipping address was out of the country and eBay charged a final value fee on me for cancelling.

Message 39 of 46
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Re: Hit with International fee, but buyers address is in USA.

"I don’t think that is fair to charge a fee that a seller has no way of foreseeing."

My selling ID sold an item last week to a lady with an address in Wilmington, Delaware.  Her user ID was mostly numbers with one letter in the middle.   And I expected to be charged an "international fee."   

I fully foresaw that I would be charged that "international" fee.  How?  Experience and reading.  

The buyer's name, when I clicked on her user ID, was shown in a different alphabet, Cyrillic, not what we use here in standard American English.   Her first name is considered to be fairly common in Russia.   She is "based in the Russian Federation."   

I have sold many items to buyers like her, some in Russia, some in China, with addresses often in Delaware.  (No taxes; very sharp, these Russian buyers!)  My experience is that people who bid early on my five-day auctions are often Russian buyers, and they are motivated buyers.  And I have had zero problems with them.  Not a one.  

Message 40 of 46
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Re: Hit with International fee, but buyers address is in USA.

They will never address this, this is just more money for ebay. I want to know why does the seller 

pay this fee. The buyer uses a u.s. address but is registered in united kingdom. So what does 

ebay do they charge the seller an international fee which the seller should not be charged charge 

the buyer Ebay.

 

I purposely do not allow shipping to anywhere but the U.S and still this guy buys it and I am stuck

with the fee. Not only that but when ebay customer support told me to cancel the sale. Ebay still wants

to charge me selling fees and the international fee. That is what happened when I went to cancel the sale.

 

Ebay is almost useless now requiring you to use their payment plans as well. Don't they make enough money already?

Message 41 of 46
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Re: Hit with International fee, but buyers address is in USA.

Canceling the order doesn't help. I just tried to cancel the order as the ebay support rep said. 
Ebay still had the "" not to refund all of the fees they charged. Can you believe this, the seller has no

way to stop a resident from another country from ordering an item and say ship to U.S.

 

Ebay has the ability to see the guy is not a resident of the U.S. and still allows the sale. Then has the "" to 

charge the seller another fee, on top of that if you try to cancel they charge all the fees anyway.

Message 42 of 46
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Re: Hit with International fee, but buyers address is in USA.

I had that happen to me too.  It was a US residential address.....

Message 43 of 46
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Re: Hit with International fee, but buyers address is in USA.

Unfortunately there’s nothing you can do to prevent these fees, there’s no preventive measure you can take. eBay doesn’t even have the ability to tell us if the buyers we are sending offers to arrived at our items via promoted listings. 

 

Message 44 of 46
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Re: Hit with International fee, but buyers address is in USA.

As a one time courtesy, an agent refunded the cost of the international fee on a high priced item after I complained about the policy.

Message 45 of 46
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