mam98031 • Volunteer Community Member • Buyer/Seller since 1999
You are well aware that this is not the method to get this to Ebay. This is a member to member community.
With that said, it may help if you post it on the Technical forum as those threads are monitored. Or you may contact Ebay directly. I respect that this is a really frustrating and important issue.
https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db
No they don't, not on any regular basis.
IDK what emails you got or from whom, nor do I need to know.
@1786davycrockett wrote:
Yes, I am totally aware that eBay pays little to no attention to the comments on these boards.
I was venting rage, as many other eBay sellers have done in the past -- and probably will into the foreseeable future.
Besides -- I have commented many time previously to actual eBay employees, with a total result of -- zilch.
That would depend on if they were in a position to help. If it is a technical issue, those on the technical board are in a place to help you. But you do whatever is best for you. I was only trying to help.
@robbie31415 wrote:You don't know what they do.
There was no point to imply the OP shouldn't have made their post.
When a person has criticisms they don't only need to address to company in private. Public communication such as a community forum where there is potential for traction where others may have similar grievances are perfectly acceptable.
All companies monitor their communities regardless if they don't show it publicly.
You really need to slow your roll. I get it that you don't like me. But I never said nor did I imply that the OP should not have made their post. That is you trying to read between the lines and you got it wrong yet again. The OP has the right to post anything they want here within the rules of the Community.
Now please just stop trying to stir things up. It is so unnecessary.
Ebay has hired Khoros to monitor the Community. That is what they pay them to do. It is outsourced.
@robbie31415 wrote:You can play victim all you want but your original post was completely unnecessary.
Your opening post should have been a constructive one that addressed the issue the OP is bothered by.
Not useless implications that this isn't the proper place to communicate their grievances.
Yes khoros moderates. Ebay monitors aswell. If you really can't grasp that I don't know what to tell you.
There you go again. Reading between the lines and coming up with an incorrect interpretation. I'm pretty good about saying what I mean to say. There is no need for you to reword it.
I also do not answer to you on how or when I should post. That is not up to you.
I take no issue with you finding my posts "useless". Feel free to bypass them.
Ebay does from time to time have an employee come to a thread, especially if we tag them. But Khoros is the moderators for the thread.
You go ahead and have the last word as this conversation is simply not productive.
@winterpalace25 wrote:That would really tick me off if eBay added the ISBN. I, and probably you, always leave it blank because their catalog is so terrible. I do put the ISBN in the Description. It's scary to hear what they did to your listing. I wonder if it was part of a category reorganization. Those drive me nuts with my dishes. I will check a few of my books. I share your frustration.
It is better if you put the ISBN in the Item Specific Boxes. The search engine search the title and the ISBs automatically. Many people search by ISBN.
If the ISBN is in the catalog, a message appears on your screen when you are setting up the listing. It asks you if you want to include the Catalog description or NOT. I always select no. I write my own description.
"It is better if you put the ISBN in the Item Specific Boxes. The search engine search the title and the ISBs automatically. Many people search by ISBN."
Unfortunately, as I have attempted to demonstrate, all too often the ISBN code in the eBay catalog has been contaminated with incorrect and erroneous information.
And eBay always informs sellers that it is not eBay but the SELLERS who are responsible for all of the information provided in the sellers' listings.
In addition, the ISBN code which was added by eBay to my listing (without my knowledge) was for an entirely different edition of THE LAST BATTLE -- my original listing was for a first edition copy from 1966, which was published several years before ISBN codes had become standard for books.
Finally -- ISBN, UPC, MPN and other manufacturer codes are regularly de-listed and re-used by the manufacturers, since there are only a finite number of numbers available in each code.
Just because an ISBN code includes 13 digits does not mean that there are 1,300,000,000,000 possible numbers that can be used -- the ISBN codes are divided into separate clusters, each cluster denoting some particular piece of inventory information which is required by the coding association. The number of possible individual items is actually quite finite, and can be depleted within a year, depending upon the size of the publisher.
Here's an explanation of the meaning of the ISBN codes:
"Section 5 of the International ISBN Agency's official user manual[16]: 11 describes the structure of the 13-digit ISBN, as follows:
The parts of a 10-digit ISBN and the corresponding EAN‑13 and barcode. Note the different check digits in each. The part of the EAN‑13 labeled "EAN" is the Bookland country code.
- for a 13-digit ISBN, a prefix element – a GS1 prefix: so far 978 or 979 have been made available by GS1,
- the registration group element (language-sharing country group, individual country or territory),[d]
- the registrant element,
- the publication element, and
- a checksum character or check digit.
A 13-digit ISBN can be separated into its parts (prefix element, registration group, registrant, publication and check digit), and when this is done it is customary to separate the parts with hyphens or spaces. Separating the parts (registration group, registrant, publication and check digit) of a 10-digit ISBN is also done with either hyphens or spaces. Figuring out how to correctly separate a given ISBN is complicated, because most of the parts do not use a fixed number of digits.[e]"
As one can readily see, only 3 digits inside the ISBN code refer to the actual title of the book -- and huge conglomerate publishers such as Random House can easily exhaust all 3 digits within a few months -- necessitating regular de-listing and re-use of ISBNs, as older titles become less popular and are removed from sales inventory, while new titles are added to the publishers' catalogs, using previously de-listed ISBN codes.
Hope that demystifies ISBN codes a bit better.
