Help with a customer!!

[simongriciut_0]

Hi guys I hope to get your advise on this. 

I am so frustrated, I am in a situation with a customer. 

I have listed Dr Dre Beats “For Parts Only” clearly stating that under the picture AND in the description. It sold yesterday and then hours later in the evening I get a message from them claiming to be the boys mother and “she” got into it saying it’s all his weekly wages, broken headphones won’t do anything for him etc etc. Making excuses for the purchase. Possibly the guy just making this up to get out of the purchase only THEN realising he didn’t read anything on the listing. Anyway I politely messaged back today because I’ve searched on private seller laws and it said I do not have to give him a refund however it is possible they might open a dispute but I don’t know yet. Is there anything I could do to prevent them from taking further action and getting eBay to back me? 

help!! 😞 

[jonathankirkland]

You're best off telling them to open a case and send the item back to you and refund them once you receive it.

Laws don't matter. Ebay's money back guarantee automatically protects all buyers if they open a "not as described case", even if they are not truthful about the reason.

Trying to fight it or argue with the buyer would be a big mistake, as you are going to have to refund one way another.

Politely accept the return and once you receive back the item, refund the buyer. Make sure you block them also so you don't have the possibility of dealing with them again.

Sorry, but this is how ebay works. As a seller you agree to it.

[jonathankirkland]

PS: Selling items for parts seems to always lead to problems from what I've seen. It is possible your buyer used the mobile app and only saw the picture + the price and just thought he happened upon a good deal. Yes of course he should've looked more carefully/read further, but unfortunately if they open a "not as described" case nothing matters

You must accept the return and refund to avoid getting into trouble with ebay. If you refuse and ebay has to step in (this is once a case is opened I mean) the buyer will keep the item and ebay will refund the buyer any way and take the money from you, and not only that you'll receive a defect on your account meaning if you get just 2 more of those you'll be banned from selling.

[toysaver]

If your selling anything for parts it needs to be taken apart to show the parts... to show exactly what you are selling.  If you show a picture of headphones there is the assumption they work.

[fm2000]

If you already shipped it, tell them to refuse the package so it comes back to you (unopened and untampered with). and you don't get hit with a return shipping charge and put yourself further into the hole. When you get it, refund them (and as said put them on your blocked buyer list.)

Put "BROKEN PARTS ONLY" in the title so at least it is more likely they will see it. If in doubt, you might even want to message the buyer and ask them if they knew they were buying; it is ridiculous sellers would have to do this, but it has spared me a few frustrating and costly returns.

[astha8804]

I think you should keep talking to them. Discuss with them and find out why

[femmefan1946]

No Returns does NOT mean No Refunds.

If you sold to a minor, the contract is not valid.

Has the transaction been paid?

If not, you can cancel it immediately and relist. The reason is Buyer Request. The buyer can leave feedback, and your attitude may well mean the FB would not be positive.

You can also wait 48 hours from the purchase and open an Unpaid Item Dispute.

If the buyer does not pay, he gets a Strike, and cannot leave Feedback., but he has 96 hours to pay up.

In either case, you get your FVF back and can relist.

Use Fixed Price/Immediate Payment Required.

If he has paid, you can cancel as above and he will be refunded immediately.

You get your FVF back and can relist immediately.

Since this is Easter Weekend, I'm thinking you have not yet shipped.

Don't.

Cancel, get your FVF back.

Not every transaction will go perfectly.

You cannot win this. He doesn't want the headphones -- or his mummy won't let him buy them, which is much the same thing.

If you keep his money and ship, he can Dispute as Not As Described.

And you will be told to send return shipping.

What you get back will be probably be unsaleable. Hammers exist.

It's not personal, it's business.

Get it back and resell.

[kensgiftshop]

@simongriciut_0 

If you haven't shipped, you'll save yourself some trouble later if you just cancel the order as buyer requested.

[fashunu4eeuh]

This is eBay and there is no "Buyer Beware" philosophy here. Rather than read private seller laws, you should have read the eBay Money Back Guarantee policy. Frankly, you would be wise to cancel the transaction at the buyer's request. Trying to force a sale to go thru when the buyer clearly does not want it is a fool's errand on this platform. eBay puts the buyer's interests first and foremost. If the buyer opens a dispute, you will lose. There is no way to finagle support from eBay for your cause. This is one of the risks of selling here. 

[chapeau-noir]

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@simongriciut_0 wrote:

Hi guys I hope to get your advise on this. 

I am so frustrated, I am in a situation with a customer. 

I have listed Dr Dre Beats “For Parts Only” clearly stating that under the picture AND in the description. It sold yesterday and then hours later in the evening I get a message from them claiming to be the boys mother and “she” got into it saying it’s all his weekly wages, broken headphones won’t do anything for him etc etc. Making excuses for the purchase. Possibly the guy just making this up to get out of the purchase only THEN realising he didn’t read anything on the listing. Anyway I politely messaged back today because I’ve searched on private seller laws and it said I do not have to give him a refund however it is possible they might open a dispute but I don’t know yet. Is there anything I could do to prevent them from taking further action and getting eBay to back me? 

help!! 😞 

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@simongriciut_0  First off, have you shipped the headphones yet?  If not, this is easy.  Just cancel the transaction using 'buyer requested' since she did.  They'll get their money back, you'll get your fees back, and relist.  You won't get any black marks.

I can totally see this happening - I was selling Dr Dre for parts, and another time just the headphones and there was nothing that was not a pain about these transactions.