The buyer bought shoes from me and claims to be the wrong size. Item number 283630297648. I do not accept returns. The buyer stated that the product is not as described. And requested a refund. I did not accept the refund and asked for an eBay intervention. eBay has taken the buyer's side.
I am sure that the shoes are fully consistent with the description. The listing included photos of insoles measurements, size and a detailed description of the shoe. And also indicated that the shoes are narrow. Shoes did not fit the buyer. I suggested that the buyer find a compromise solution. During the negotiations, the buyer said that he wants to get more boots from me, almost for free, then he will leave the shoes with him. She did not plan to pay for boots. The cost of boots is much higher. The boots are 1 size larger and wide in width. That is, they are very different from the shoes she bought. Both in width and in length. But she was sure that boots would suit her perfectly. From which I concluded that the buyer did not read the detailed description of the purchased shoes or did it for another purpose. I was hostage to the situation. On the one hand, extortion, on the other hand, revenge is a negative review and return, which I must pay. Moreover, a negative feedback will be certain, because this buyer has 80% negative feedback for sellers.
Please, help! I am sure that I am right. How to file an appeal? And is there a chance to change eBay’s decision?
Regards, Anastasia.
I apologize for the crooked description. I do not speak English and write to you through an online translator.
