06-24-2021 07:08 AM
eBay will not stop restricting my account because of the “Prescription and over-the-counter drugs policy” saying “- Prescription drugs or drugs containing prescription-strength medication cannot be listed” and “The item is not allowed to claim any health benefits from legal substances that the FDA hasn’t approved”. The restrictions have been constant on my account and I seen the be the only one getting this done to them. The restrictions went from 3 day, to 7 day to now, 10 days at a time where I cannot list items and they hide my items and account from the search. I have been restricted two times in the month of June alone, each restriction is 10 days each! That’s 20 days of the 30 day month! eBay is my only form of income and they’re doing this to me! I could talk all day about how this is about to get me kicked out of my house and how thousands of dollars in bills are piling up but I just want a straight answer which apparently eBay cannot give me because I’ve contacted them every time it’s happened and they tell me the exact same thing over and over again and it absolutely does nothing and they refuse to in-restrict me, the items that are getting my restricted is a sleeping aid (unisom), allergy medication (Allegra) and eye drops (lumify). These are very legal and are sold on shelf’s all around the country. And yes, I have turned off global shipping for these items and they still restrict my account. Can anybody help me with this or tell me if it’s happening to them as well? Am I doing something wrong? This has only recently stated happening and I’ve been selling on eBay for about 3 years now and everything has been great until the past 2 months which have been miserable. Please help me, please.
Solved! Go to Best Answer
05-15-2022 09:10 PM
I had the same situation, with melatonin and some FDA authorized products that are dietary supplements and over the counter medicine, I think ebay has a system that marks you for any product that could not be sold, after this you will not be able to sell anything else similar. Calling eBay to fix something is a waste of time, I've called them for anything simpler and they never seem to know. my advice is that what you can't sell on ebay and you have a lot in stock is that you get authorization from Amazon and send it to FBA, it's much easier and simpler and if something is wrong they will notify you first and not restrict your account.