eBay

odditiesandantiquities1 · ‎08-12-2017

Buyer purchased a lovely japanese custom moriage plate. Shipped in bubble wrap, 3 times. Put into a solid wood box. Put into a larger box wrapped in bubble wrap 3 times and filled with peanuts. It wasn't going anywhere.

Receive email today. Plate totally smashed. Asked for photo's as I had insurance on the plate and then I would refund.

Oops.....sent the plate as a present to her sister. No phone, no internet. Say's could return via post office, but that nullifies insurance.

What's the next step?

odditiesandantiquities1 · ‎08-12-2017

@lemarcheaupuces wrote:
@a_c_green wrote:
odditiesandantiquities1 wrote:
The plate was sent to the address she put on the eBay record, however I have a feeling I've just been hit in that I've willingingly mailed to someone else's customer, if you get my drift.
Doesn't matter, really; let's just deal with the task at hand. Tell the buyer that you'll be happy to wait until they can get a clear photo or two over to you so you can file the insurance claim. Do not go off on tangents to explain rules 'n' regs of insurance claims, etc.; just keep the focus on the buyer, and how reasonable it is that they'll be able to provide a clear photo or two so you can get started.

I know that the official procedure is to refund the buyer and then file the claim, but if their first maneuver here is to offer up a ludicrous excuse for why they can't send a photo up front, then playing innocent and offering to wait for the photo to be provided would be worth a try, especially considering the $100 sale price.

P.S. After reading the other replies here... yes, you could just ask to have the plate back for a refund, too. Forget the voiding-the-insurance routine: if it's busted, the USPS will tell you that it was improperly packed anyway (assuming it doesn't have tire tracks on it or something). Keep communications BRIEF, polite and businesslike. Once they realize that they're not getting an easy refund with no evidence provided, they may just move on.
i am probably missing something in the OP's situation.
i always ship to the address associated with the payment.
not sure why the OP says the insurance won't work?
not something anyway that should concern the buyer.
by the way "ac" have only had a few USPS claims.
can't remember when the last one was; 2014 perhaps?
the USPS didn't request pics, didn't request the buyer to come in.
the USPS paid my claim within a week of filing (online).

i am just no understanding the OP's situation and why it is being an issue?

Given I have received insurance monies from USPS, the insurance claim is void if returned. Who's to say when the damage was done. The item must stay with the receiver for USPS if they so wish to inspect. Why should I be without the funds I'm due from insurance?

odditiesandantiquities1 · ‎08-12-2017

@odditiesandantiquities1 wrote:
@lemarcheaupuces wrote:
@a_c_green wrote:
odditiesandantiquities1 wrote:
The plate was sent to the address she put on the eBay record, however I have a feeling I've just been hit in that I've willingingly mailed to someone else's customer, if you get my drift.
Doesn't matter, really; let's just deal with the task at hand. Tell the buyer that you'll be happy to wait until they can get a clear photo or two over to you so you can file the insurance claim. Do not go off on tangents to explain rules 'n' regs of insurance claims, etc.; just keep the focus on the buyer, and how reasonable it is that they'll be able to provide a clear photo or two so you can get started.

I know that the official procedure is to refund the buyer and then file the claim, but if their first maneuver here is to offer up a ludicrous excuse for why they can't send a photo up front, then playing innocent and offering to wait for the photo to be provided would be worth a try, especially considering the $100 sale price.

P.S. After reading the other replies here... yes, you could just ask to have the plate back for a refund, too. Forget the voiding-the-insurance routine: if it's busted, the USPS will tell you that it was improperly packed anyway (assuming it doesn't have tire tracks on it or something). Keep communications BRIEF, polite and businesslike. Once they realize that they're not getting an easy refund with no evidence provided, they may just move on.
i am probably missing something in the OP's situation.
i always ship to the address associated with the payment.
not sure why the OP says the insurance won't work?
not something anyway that should concern the buyer.
by the way "ac" have only had a few USPS claims.
can't remember when the last one was; 2014 perhaps?
the USPS didn't request pics, didn't request the buyer to come in.
the USPS paid my claim within a week of filing (online).

i am just no understanding the OP's situation and why it is being an issue?

Given I have received insurance monies from USPS, the insurance claim is void if returned. Who's to say when the damage was done. The item must stay with the receiver for USPS if they so wish to inspect. Why should I be without the funds I'm due from insurance?

If I can further add, you state you don't want to hear the rules. Why not? Things have obviously changed since you last filed.

southernfriedbelle · ‎08-12-2017

Ohhh! Got it. Like I said, I'm gonna use the "clueless Southern gal" excuse. 😄 Beats having to admit I'm just plain clueless!

Belle

rolenboy01 · ‎08-12-2017

@musicforyoureyes wrote:
I think SHE broke the plate---or, it's fine, but she wants the money back, keeping the plate. Some people here will try ANYTHING!
Happily most folks really want the items they buy just as it is. Otherwise, who'd want to sell at all?
I hope you can get the plate back to resell. Save all messages and if she breaks a policy, you can get help. I just did and it came out fine--in about 5 minutes! It used to be tough dealing with the reps, but today it was a breeze. Who knew? I'm thrilled!

If they really had a broken plate to show there is no reason they they wouldn't show it, that is a different kind of scam have a broken item buy non broken one, show the seller the broken one try for a refund, these types of scammers usually have no problem waiting for an insurance claim, but in this case it was just a complete fabrication and they had no broken item to show because it wasn't broken.

southernfriedbelle · ‎08-12-2017

@jbbowers12012 wrote:
did this plate go from you to her? from you to the sister? from you to her then to the sister? if it went from you to her then to her sister, my question would be.... why in the world would anyone send their own sister a broken plate? if this IS the case it smells a bit fishy & i may be inclined to bring this fact to ebays attention. even though i know how we all hate dealing with ebay cs.

There is no "sister." The buyer was trying to scam the OP from the get-go. Fortunately, it's now APPEARS to be a not-issue. That is, if the buyer doesn't try to file a fraudulent SNAD. In which case, the OP will not be protected, since she chose to try to resolve the issue herself, rather than instructing the buyer to open a Return for Refund.

Belle

a_c_green · ‎08-12-2017

odditiesandantiquities1 wrote:
She emailed again. She said that her sister knows no one with a phone or internet!!!!!!

I know things are all over and done with now, but just for yucks, it might be fun to plug your recipient's address into Google StreetView. You'll probably find a big suburban house with a Walmart in the background and a Starbucks down the street.

southernfriedbelle · ‎08-12-2017

@gotitinpdx wrote:
I personally see all sides to this. I agree with the simple "return for refund" philosophy. But i also think that some of the "regulars" here think that being a regular here makes them always right. So, while i agree with their advice on this topic they could try to give it without being so pushy or condescending. Just my opinion 🙂

I don't think anyone was intending to be pushy or condescending. The OP states in the post title that she's unsure of how to handle the situation. Having received helpful advice, she chose to follow her own counsel, which happened to be contrary to much of that advice.

The OP is a lovely, sweet, trusting person, and none of the "regulars" want to see her being taken advantage of by someone who is obviously not telling the truth.

It's frustrating that sometimes, despite being told one thing, someone chooses to pursue what others perceive to be a course of action that may end badly. IMO, what you were seeing were the responses of community members who were genuinely concerned for the OP and wanted a positive outcome for her.

And yes, it does get a little heated when we see someone heading into what appears to be a bad situation, despite our best efforts to steer them in a more positive direction. Ultimately, of course, the decision is up to the OP, and you are right in reminding us that we must respect her right to act as she deems appropriate without judging her.

Belle

lemarcheaupuces · ‎08-12-2017

I get it know.

but why not file an insurance claim then?

I agree u bought insurance for a reason

u shouldn't b out of money

any reason why u can't just file a claim online tell the buyer to keep all material and refund?

letoulousain

plumbingspecials · ‎08-12-2017

I am not questioning your customer service style, I am questioning why you would come here and ask advice when you already have your way of handling things. And because you come here and flaunt that style, you make yourself a very easy target for scammers. So why don't you do what you always do, happily refund the buyer with an additional 10% so that she will not leave you a negative.
It makes no sense to come here asking for help when you already are experienced in dealing with dissatisfied buyers with your kind of customer service.
Good luck. 😉

rolenboy01 · ‎08-12-2017

@lemarcheaupuces wrote:
I get it know.
but why not file an insurance claim then?
I agree u bought insurance for a reason
u shouldn't b out of money
any reason why u can't just file a claim online tell the buyer to keep all material and refund?

The buyer refused to submit pictures of the damage because the item was NOT damaged it was a lie they had no broken item to show her, people rarely win insurance claims without proof especially something like pictures of the broken item.

sharingtheland · ‎08-12-2017

Imaginary damage, just like the imaginary sister ...

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

honestabe411 · ‎08-12-2017

99.99% of the population has a phone.. if he went to tell you that AND even "says" that there's no internet, I would imagine he's making things up.

I would say return for refund and eat the ahipping cost. As far as insurance, I don't know if they'll take a claim without pictures, so best bet is to just return for refund.

If he is making things up, I'm guessing he won't send them back.

vintagecraze50 · ‎08-12-2017

The seller or the buyer can file the insurance claim for the damage. Had you thought to ask her to file the claim herself since she cannot get the pictures to you. Yeah, right, no pics, girlfriend , one of the SISTERS has a cell phone or something to take a photo. Since she cannot provide the photo, tell her sister to take it to the P.O. and file the claim.

vintagecraze50 · ‎08-12-2017

Also if one of the sisters has 100 bucks to buy a fancy plate, one of the sisters has to have something to take a picture. Call CS and discuss this insurance claim issue.

campesinoplastic2014 · ‎08-12-2017

Anybody, ANYWHERE in the world in this day and age can email good clear photos if they want to. People are photographing Aliens break-dancing in area 51, UFOS, ghosts playing golf in graveyards and Elvis Presley and Tupac playing twister. You could die of boredom with the photos (and video) out there nowadays. There is not one human being left without the capability ot take photos and send/edit them.

Do YOU smell Methane?