eBay

odditiesandantiquities1 · ‎08-12-2017

Buyer purchased a lovely japanese custom moriage plate. Shipped in bubble wrap, 3 times. Put into a solid wood box. Put into a larger box wrapped in bubble wrap 3 times and filled with peanuts. It wasn't going anywhere.

Receive email today. Plate totally smashed. Asked for photo's as I had insurance on the plate and then I would refund.

Oops.....sent the plate as a present to her sister. No phone, no internet. Say's could return via post office, but that nullifies insurance.

What's the next step?

odditiesandantiquities1 · ‎08-12-2017

@plumbingspecials wrote:
In a previous conversation, you stated that it was customary for you to refund plus 10% so that you would maintain positive feedback. Obviously, you found that is not the solution.
This is what you NEED to do in this situation:

This first part of your response is completely unnecessary and yes I will go above and beyone for my customers, which is my choice and I am not asking feedback on it!!

Second, this is a scam and I know it.

southern*sweet*tea · ‎08-12-2017

@plumbingspecials wrote:
No, no, no, no no. No phone calls, no insurance claims, no conversation other than to tell her to request a return for the reason the item is damaged.

^^^THIS^^^

Say nothing more and accept nothing less.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

a_c_green · ‎08-12-2017

odditiesandantiquities1 wrote:
She emailed again. She said that her sister knows no one with a phone or internet!!!!!! and she was only going to have her go to the Post Office to confirm the damage.

What the heck does "confirm the damage" mean? If she goes to the post office, she can mail the darn thing back to you. Period. Keep this simple and concise. They return, you refund. No Sturm und Drang needed.

inthewoodspam · ‎08-12-2017

Have the filed a case yet? I would do nothing more until they do that.

southernfriedbelle · ‎08-12-2017

@sharingtheland wrote:
This ^^^^ Return for refund.

Not understanding your reply? All that's appearing between the words This and Refund are four carat marks, so not sure what word that's meant to represent. Remember, I'm just a clueless Southern gal! 😏

Belle

plumbingspecials · ‎08-12-2017

I know it's a scam, too. That is why you need to only tell her to request a return. Period.

And we explained to you in a previous conversation that your "style" to refund wihthout question ENCOURAGES SCAMS! She probably saw your conversation here about how you treat dissatisfied customers with automatic refund plus 10%.

Now...do you understand what we were telling you?
So, no, it was not completely uncalled for. We are regulars here, and we are supposed to try to help each other out. We tried telling you that your accommodating buyers, and then advertising on these boards that you bend over backwards for positive feedback, was going to invite scam buyers.
And here we are.

odditiesandantiquities1 · ‎08-12-2017

@plumbingspecials wrote:
I know it's a scam, too. That is why you need to only tell her to request a return. Period.

And we explained to you in a previous conversation that your "style" to refund wihthout question ENCOURAGES SCAMS! She probably saw your conversation here about how you treat dissatisfied customers with automatic refund plus 10%.

Now...do you understand what we were telling you?
So, no, it was not completely uncalled for. We are regulars here, and we are supposed to try to help each other out. We tried telling you that your accommodating buyers, and then advertising on these boards that you bend over backwards for positive feedback, was going to invite scam buyers.
And here we are.

I'm afraid you don't understand. I am already doing what all of you have suggested, now will you please stop bashing my customer service style and find someone else to help???????

a_c_green · ‎08-12-2017

@southernfriedbelle wrote:
@sharingtheland wrote:
This ^^^^ Return for refund.
Not understanding your reply? All that's appearing between the words This and Refund are four carat marks, so not sure what word that's meant to represent. Remember, I'm just a clueless Southern gal! 😏

It was intended to be four upwards-pointing arrows aimed at your very concise reply #6 (here), but in the time it took to draft that reply, another reply or two snuck in between, so it was no longer clear what the "This ^^^^" posting was supposed to be pointing at.

odditiesandantiquities1 · ‎08-12-2017

God save the world from one-eyed Minions.

odditiesandantiquities1 · ‎08-12-2017

Got a last email. She asked me not to contact the person it was mailed to and this would be our last communication.

OVER.

odditiesandantiquities1 · ‎08-12-2017

@odditiesandantiquities1 wrote:
Got a last email. She asked me not to contact the person it was mailed to and this would be our last communication.

OVER.

Please note I DID ask her to return for a refund.

toybrats · ‎08-12-2017

DId she forward the plate to her sister? If yes, then you do NOt owe her a sent. She lost her buyer protection by forwarding it. I am sure that she did NOT ship a broken plate to her sister. Tell her, sorry , but you do NOT have buyer protection anymore. I have copies of your email and I will be calling ebay and paypal now. Tell her that her only chance of a claim is if she insured it when she shipped to her sister. She is responsible for the plate because she sent it!

odditiesandantiquities1 · ‎08-12-2017

I want to that you all for your suggestions through this incident. First one I've had quite like this before and I'll know how to deal with it gain if it occurs.

It is appreciated.

gotitinpdx · ‎08-12-2017

I personally see all sides to this. I agree with the simple "return for refund" philosophy. But i also think that some of the "regulars" here think that being a regular here makes them always right. So, while i agree with their advice on this topic they could try to give it without being so pushy or condescending. Just my opinion 🙂

odditiesandantiquities1 · ‎08-12-2017

@toybrats wrote:
DId she forward the plate to her sister? If yes, then you do NOt owe her a sent. She lost her buyer protection by forwarding it. I am sure that she did NOT ship a broken plate to her sister. Tell her, sorry , but you do NOT have buyer protection anymore. I have copies of your email and I will be calling ebay and paypal now. Tell her that her only chance of a claim is if she insured it when she shipped to her sister. She is responsible for the plate because she sent it!

The mailing address was not to the purchaser but another verified address she had on PayPal and eBay.