Help: Overcharged on selling fees

[pansypotwright]

Can someone help please, cannot find help through e-bay  or contact them.

I listed an item for sale which it has. The problem is the fee is much higher than expected and above the supposed capped amount. I need to email or contact eBay but am stopped at every turn and the fee has already been deducted from the payment.

in need of help urgently.

regards

[chapeau-noir]

@pansypotwright   This is the eBay US site - you'll probably get more specific assistance on the UK site. 

[nobody*s_perfect]

There is no cap for sellers who are in Managed Payments.

"The final value fee is calculated as 12.8% of the total amount of the sale (which includes the item price, postage, taxes and any other applicable fees), plus a fixed charge of 30p per order. If the total amount of the sale is over £2,500 for a single item, you'll pay 3% for the portion of the sale price above £2,500."

https://www.ebay.co.uk/help/selling/fees-credits-invoices/fees-private-sellers-activated-managed-pay...