Has anyone else been having bidders with 0 or 1 feedback, and then they don't pay?

[windtech1]

Several things that I listed in the last couple weeks have been bid on and won by bidders that have zero feedback and they didn't pay me.  I sent them 2 emails requesting payment, but never heard back from them. I didn't open non-pay cases because I didn't want to wait, I just canceled the transaction so that I could relist the items right away.  They don't seem to think it's a big deal and I am frustrated that I can't leave negative feedback, after listing the item, waiting til the auction is over and then waiting for a payment that never comes and then relisting and waiting again.  We really count on the extra money since the Covid-19 quarantine. Has anyone else been having this problem? If nothing else, thanks for letting me vent! Stay safe and healthy,

~Lisa

[flyinhawaiiangirl]

What reason did you select when you cancelled the orders?

[kmorales2007]

I did. Ebay automatically opened an unpaid case. The customer sent me a message to please cancel the purchase and refund her!!!! Ridiculus

[lex-talon]

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@windtech1 wrote:

Several things that I listed in the last couple weeks have been bid on and won by bidders that have zero feedback and they didn't pay me.  I sent them 2 emails requesting payment, but never heard back from them. I didn't open non-pay cases because I didn't want to wait, I just canceled the transaction so that I could relist the items right away.  They don't seem to think it's a big deal and I am frustrated that I can't leave negative feedback, after listing the item, waiting til the auction is over and then waiting for a payment that never comes and then relisting and waiting again.  We really count on the extra money since the Covid-19 quarantine. Has anyone else been having this problem? If nothing else, thanks for letting me vent! Stay safe and healthy,

~Lisa

If at all possible, you should use fixed price listings with immediate payment required. Canceling transactions is not a good idea. 

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[flyinhawaiiangirl]

@kmorales2007 

What did you do?  Let the UPI play out or cancel? Just curious 

[windtech1]

I selected the first one that said something like there was an error in the listing or I no longer had the item.

[windtech1]

I just had one of those tonight!! The "buyer" didn't research the item before he bid and when he found out it wasn't what he thought it was he wanted his money back.

I sent him an email that said he should research and know what he is bidding on, and that when he bids on something it enters him into a contract with the seller that he is obligated to pay for the item and that not paying leads to negative feedback and feedback is your reputation on eBay. And how a lot of people sell things on eBay to supplement their income, even more so now with Covid-19. 

And to my surprise he replied, "Thank you. I am new to eBay and I will take your advice for next time and I am sorry I wasted your time." Wow. I felt about 2" tall. 

[windtech1]

Does eBay keep track and hold it against you when you cancel a transaction?

And I usually get the items I sell in large lots (mostly jewelry) or I have had for a long time (I was a thrift store employee) and I am absolutely terrible at coming up with fixed prices, so 99% of the time I do the auction thing.

[chapeau-noir]

It depends on how you cancel - if the buyer requests it, or there's a real problem with the address, it's not a cancellation that weighs against you.  If you cancel and use an 'out of stock' (i.e., don't have item) then it's a serious defect.

I know it's a hassle, but it's better just to file a UPI if your buyer just doesn't respond - make it automatic, eBay sends a reminder and if no payment, then they close the case with the UPI.

Or, just list fixed price, immediate payment. 

[perrance78]

Be thankful they didnt pay you. You be losing money if they paid you and you shipped it to them and they requested for a return. I'm sure the buyer could leave you a negative feedback if you just cancelled the order. I usually open a case if someone doesnt pay. Only thing is I dont wait to relist the item. I put it up the minute I open the case. No one says you gotta wait a week to relist an item.

[windtech1]

I just canceled the order and relisted the item. I haven't had a non-pay in at least 3 years, and I don't know if it is still the same but the last time I opened an unpaid case, the buyer had what seems like a week to respond and I don't want to wait that long to be able to relist an item.

[chapeau-noir]

OT but We all have 2 lives. The second one starts when we realize we only have one. 

Is a fabulous signature line!

[windtech1]

Thank you SO much! I appreciate you getting back to me and your ideas and info! I am going to set up the auto UPI right now.  Stay safe and healthy!

~Lisa

[windtech1]

"No one says you gotta wait a week to relist an item."
TIP OF THE DAY!! Thanks!! ♥

[windtech1]

Thank you!! ♥