eBay

jade73 · ‎02-25-2025

WE SOLD AN ITEM ON SAT 1/18/25 WE ONLY SHIP ITEMS THAT SELL FRIDAY THROUGH MONDAY MORNING OUT ON MONDAY SUN WAS 1/19 25 MON WAS 1/20 25 MARTIN LUTHER KINGS BIRTHDAY POST OFFICE WAS NOT OPEN SO ALL 20 PLUS SALES MADE THAT WEEKEND WERE SHIPPED OUT ON TUE 1/21. ONE OF THESE ITEMS SHIPPED OUT THAT DAY EBAY HIT US WITH A LATE SHIPPING DECFECT FOR NOT SHIPPING IT OUT ON 1/20 /25 THAT MONDAY. AFTER FILING AN APPEAL THEY TURN US DOWN, BY THIS LOGIC EBAY CAN HIT US WITH THIS DEFECT FOR NOT SHIPPING ON A SUNDAY

, COME ON EBAY THIS IS SO WRONG!!!

mam98031 · ‎02-25-2025

Most that respond in the Community are volunteering their time to try and help others when they run into a bump in the road. There is no need to yell at us. We are not responsible for whatever occurred.

I'm sure you are talking about a Defect that will appear on your Seller Dashboard.

https://sellerstandards.ebay.com/dashboard?region=US

What method did you use to contact Ebay in order to try and get it removed as there are several ways in which to contact Ebay?

Sometimes, for reasons I don't agree with, they don't remove the Defects because of some lame excuse that you don't have many and it won't likely hurt you. Or something like that. I know I don't have a crystal ball to tell me the future of my account and I'm confident they don't either. IMHO all defects should be removed when they are done inaccurately.

I would recommend that you try contacting Ebay again using a different method than you did before. I also strongly suggest you stay in control, polite and professional. Remember you have a goal to get this defect removed. You want the person helping you to WANT to help you, not just get rid of you because you are rude.

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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

evelyb30 · ‎02-25-2025

BTW - a lot of Community posters are older. Typing in allcaps is the same as shouting at the top of your lungs. It's considered rude, and is very difficult to read at best.

What the OP needs to do, as stated above, is to go off of eBay to one of the Social websites. Send a message with full details : Item purchased date/time. The date shipped was X. X-1 was a federal Monday holiday and all post offices were closed, in addition to being closed the day prior. Given an eBay defect for late shipping, which needs to be removed per eBay's own rules. The reps at one point couldn't remove negative feedback, even when warranted; I'm not sure about defects.

She who dies with the most toys still dies; when's the estate sale?