Got home from work today and there was a package on my porch--an item I had sold last week had come back to me with the initials, "I.A." on the package. Walk in the door, check my account, and already an INR has been opened.....*sigh*
"I.A." means inadequate address (didn't know that before, but it says so on the tracking page), so there is something wrong with the address the buyer listed. But of course, they are all agro with me--demanding to know where I sent their item. Uh,,,,,where you told me to. I print my labels.
Anyway--now eBay is asking for me to add the tracking number to the dispute. If I add the tracking number does that mean that I am fighting the INR? This seems like one of those times where I need to navigate carefully, lest I fall into an eBay trap.
Of course I know I need to refund the buyer--but am I also responsible for refunding the shipping--even though they obviously have the wrong address listed? I don't want to push the "Refund the Buyer" button before I know what is going to happen. Same with adding tracking. The tracking, interestingly enough does say that the item was delivered to the correct address--and then put back into the mail stream somehow.
IDK--but I remember in the past that if the item was shown as either delivered, or attempted delivery, or if the wrong address was given by the buyer--the seller would not have to pay the shipping. With the current state of affairs here, I wouldn't be surprised if that policy had changed. Anyone know for sure? Should I add tracking or just hit the refund button? Any way to fight this INR (talking about the defect on my seller metric page)--since the item, was, in fact--actually delivered to this person? Not holding my breath or anything here hoping for a positive (or fair) resolution from eBay--but I would appreciate any help or advice--I am really at a loss as to how to deal with this properly.
