eBay

sin-n-dex · ‎10-31-2022

International letter to the United Kingdom. Was to be delivered by courier service (APC Logistics) which is my service to the United Kingdom.

According to tracking, attempted delivery Oct 26, 27 and 28 (Weds-Fri) with notices left on Oct 26 and 27.

They attempted to deliver Saturday Oct 29, and later in the day the package is marked delivered. The buyer opened an INR because he said it's a business, the business was closed on Saturday so they can't possibly have delivered it then, and he checked all the "usual spots" where parcels are left, and the letter with the coin is not there.

He opened an INR, which I replied in the case that the excuse of it being Saturday is hogwash because they tried to deliver Wed-Fri, several times (8 times total) and were not able to do so. Basically if he provides an address where a package can't be delivered, this is not the seller's responsibility, I ship to the address provided with the check out.

He is a repeat buyer (whom I just blocked for this, as I know I have more stuff that he wants and I don't want to lose another $101 shipping another package to him whether it's his fault or the courier's fault it didn't get delivered to him, not relevant). I haven't refunded, I'm trying to find out if I'm covered for an INR because it's international.

Contacting me by sending me a message is a reasonable thing to do. I have another one, as he's a repeat customer, I might have shipped the one I have to make him happy. But opening cases and demanding a refund on an item that shows as delivered after 8 attempts of delivery doesn't wash. I'm developing a zero tolerance policy for anyone who isn't reasonable when dealing with me.

He's saying because the courier didn't do what they were supposed to do, I need to refund him. The fact that his courier couldn't deliver to his closed business is not my issue. Perhaps if they only attempted on the Saturday for the first time they would have tried again on Monday, but this business was closed for 4 consecutive days, WITH notices being left on the first two delivery attempts. I think when buyers mess up on their orders they should take responsibility and not blame the seller for things that are not in the seller's control. It is in his control to collect his parcel delivery notices and collect his parcel, or give an address where delivery can take place.

C.

dentalsales4u · ‎10-31-2022

I believe international is the same as the states.

If it shows delivered, you have done your part and are covered on the delivery.......buy not for charge backs 😞

femmefan1946 · ‎10-31-2022

From my Boilerplate file.

UNDELIVERABLE ITEMS
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...

This is the part I'm referring to

Exclusions and special coverage when the buyer doesn't receive an item 

Items collected by a third party on behalf of the buyer Not covered 

The buyer arranged their own shipping method, such as a courier pickup Not covered 

The buyer provided an invalid or incorrect address at checkout Not covered

I don't know how to do screenshots. There is a LOT of information on that page.

An ethical seller would refund the payment, less shipping costs, eBay fees, and international payment processing fees.
But it's my belief that eBay will not require any refund.

And a convo with an eBay pink:

Hi @femmefan1946! You're correct in that a refused package is on the buyer and not the sellers responsibility to refund. As long as tracking shows the package was refused, then we would side with a seller if the buyer opened an Item Not Received claim.

I agree that I would not withhold all the money, but it is up to the seller if they would like to withhold shipping, refund the buyer entirely, or keep it all. If the seller is okay with refunding the buyer entirely and being out the shipping costs, then they can cancel the transaction using the buyer requested option since in essence, they did by refusing the package. If the seller wants to retain the shipping costs, then they can message the buyer a heads up (not a requirement but a nice thing to do) and then refund them partially through this flow here.
Velvet,

sin-n-dex · ‎10-31-2022

@femmefan1946

I would refund if something was coming back to me. But it's showing as delivered, and the courier company probably got tired of going to the address by the ninth time in four days and just left it in front of the door of the business or somewhere that someone was able to take it. I don't see that as my responsibility, I shipped where he told me to ship, his business was closed for four consecutive days when delivery attempts were made (and he's telling me this like it was bad luck that they tried Saturday when it was closed, when they'd made 8 previous attempts to deliver the package).

It appears to fall under the category of "porch pirates". I do believe the courier company delivered it somewhere... but with his business being closed, it got stolen between delivery and today when he noticed it showed up as delivered (and didn't have the package in hand). I gave him the information for the company doing the delivery along with their reference so he can follow up by phone. He said the courier company didn't do what they were supposed to do, but that's not an eBay seller issue, that's an issue between the buyer and their delivery service.

Just like I wouldn't ask for a refund from a seller if a package was delivered to me while I was away from home for a few days and then get all mad at them that it got stolen off my porch while I was gone.

I think buyers need to accept some responsibility for things that happen and not always blame the seller.

C.

stuff4divas · ‎10-31-2022

@sin-n-dex ebay Canada might be a more appropriate place to post since the US rules may be different>

https://www.ebay.ca/help/selling/posting-items/shipping-items?id=4077&st=12&pos=2&query=Shipping%20y...

sin-n-dex · ‎10-31-2022

@stuff4divas wrote:
@sin-n-dex ebay Canada might be a more appropriate place to post since the US rules may be different>
https://www.ebay.ca/help/selling/posting-items/shipping-items?id=4077&st=12&pos=2&query=Shipping%20y...

I'm a USA seller. I just live in Canada.

C.

femmefan1946 · ‎10-31-2022

But it's showing as delivered,

Then you win a case if they open one.

In the meantime, expect angry messages.

I think buyers need to accept some responsibility for things that happen and not always blame the seller.

Yup.

stuff4divas · ‎10-31-2022

@sin-n-dex oh, sorry, but if you live in Canada, aren't you shipping from Canada?

sin-n-dex · ‎10-31-2022

@stuff4divas wrote:
@sin-n-dex oh, sorry, but if you live in Canada, aren't you shipping from Canada?

No, I ship from Niagara Falls New York (using Chit Chats courier service to get packages to USA for shipping).

This particular parcel was international, but not Canada. The Canadian stuff often has no tracking anyway and I just have to refund on those. This particular package went to the United Kingdom.

C.

pjcdn2005 · ‎10-31-2022

The rules are based on the site that you list on not where you ship from. If the buyer makes a purchase from a different site, there are rare circumstances when the rules will differ but with a INR, the rules are the same on every eBay site.

sin-n-dex · ‎10-31-2022

@pjcdn2005 wrote:
The rules are based on the site that you list on not where you ship from. If the buyer makes a purchase from a different site, there are rare circumstances when the rules will differ but with a INR, the rules are the same on every eBay site.

That makes sense.

Because I use SixBit (and don't know how to load multiple databases), everything is listed on the US dot com site. I'm also treated the same in other respects as other US sellers, as in there's a link for a 1099-K on my dashboard, they required ID from me like other US sellers, and when I confirmed my identity everything defaulted to US (except it did have me down as Canada as country of registration, which it seems you cannot change. I lived in Canada in 1998 when I registered).

C.

inhawaii · ‎10-31-2022

My opinion.

Should the buyer file a INR, I think you're covered.

Highway Patrol - Junior Brown

wastingtime101 · ‎10-31-2022

@sin-n-dex wrote:
I haven't refunded, I'm trying to find out if I'm covered for an INR because it's international.

You are covered. You would even be covered if the only scan was attempted delivery with no final delivery. All eBay requires is a delivery attempt plus shipping to the address on the order.

GLORIOUS!

sin-n-dex · ‎10-31-2022

@inhawaii wrote:
My opinion.
Should the buyer file a INR, I think you're covered.

The buyer did file an INR, but we're communicating at this point. He is a repeat buyer, and it's not as if I don't believe he didn't get it, I just don't think the hours he runs is business and can or can't receive parcels is my responsibility. At this point he's having me confirm I at least sent it to the right place (and I provided Chit Chats tracking info on their website which shows the postal code it was sent to).

Another issue is a dispute about how I chose to do shipping. The buyer paid for Economy International Shipping which is basically the cheapest international shipping there is (in my case, through Chit Chats who is partnered with APC Logistics for the "courier" delivery in the recipient country). The buyer thinks I should have used USPS, but their rates have gone beyond what my listings charge as shipping and I've already raised my prices on international shipping so much that no one outside of North America wants to buy from me anymore).

C.