Discovered I have a "Tracking not loaded on time" defect for a Local Pick-up Sale - I had the listing set for shipping and I also had the "Offer Local Pick-up" box checked - so it was either/or. I called Support today to get it removed and got transferred to a woman who supposedly is in the dept that could help me - She asked me if I was trying to appeal the defect - I said I guess so, and thats when I began hearing some of the most ridiculous things -
First I hear "Let me be straight with you - it is impossible for me to remove the defect" and basically starts her end of call "But thank You for using ebay" spiel - huh??! Did I just hear you right? Are you saying you are not going to remove a defect that was created due to ebay not having a policy on how to work a sale like this that can only end in a bad mark even though I did exactly what I was supposed to do? I worked with the buyer through several emails, went out of my way to meet them and marked everything I could to represent it as a local pick-up sale - I researched ebay policy on how to properly mark a Local Pick-up as delivered and there basically is none from what I could see ion their policy sections. I marked the item paid, marked it shipped and put a note in it saying it was a local pick-up. There is NOTHING else I could do. I also looked on the boards and found virtually the same instruction. So it was NOTHING I did or could have done differently. It is just another example of venue neglect or worse.
So next I get, "Dont worry, this wont hurt your seller performance at all" - huh?? EVERYTHING hurts your seller performance, and if it doesnt hurt or help, then WHY have the metric?? Mind you I'm getting put on hold for lengthy periods while she gets this fine information for me...
After inquiring about what I should do in the future to eliminate this problem(and after another lengthy hold), she starts telling me something about contacting the buyer to get them to do something that would... - I cut her off before she could finish saying "Nooo no no, there is no way I will, or should be expected, to count on a buyer to jump through hoops to try to fix a problem that is unequivocally ebay's - this is something that ebay should already have a fix in place for - Seriously?!?
After making several attempts to get her to transfer me to someone who can help since, according to her, her department is not able to remove that kind of bad mark, now shes trying everything to get me off the phone and starts with the, "I'm going to create a ticket for this situation but you wont know whats being done due to privacy standards" business... huh? I realized I was wasting my time and decided to present the matter here in the hopes one of the Blues might offer some help and to get the information into a public forum so those who are having the same problem might find the proper resource - Help??
